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Complaint Details
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Initial Complaint
06/16/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Consumer was issued a rental vehicle on December 14, 2021 when his vehicle was in an accident. Consumer was not at fault in the accident.(Attachment F) ******* insurance should be responsible for all rental charges on the rental vehicle. Enterprise placed unauthorized charges on consumer's credit card in the amount of $977.01 on Jan 28 and $101.72 on Feb 2. (Attachment A) Those charges should have been billed to *********** ***** County Insurance, not consumer's credit card. Consumer contacted Enterprise and was told that he wanted extra insurance, but as you can see from the contract, he initialed declining added insurance. (Attachment B) As you can see from the billing, Enterprise was paid $1552.06 by ***** ******** ********* for 42 days for the vehicle rental. (Attachments C & D) In addition, Texas Lonestar Collision paid to Enterprise $1847.69 for 50 days rental on bill REF# ******* Agreement #XXXXXX. (Attachment E) That remaining balance was $1078.73 which is the amount that was charged to consumer credit card without authorization.(Attachment E) Enterprise has been paid by ***** ******** ********* a total of $3399.75 on a bill that shows total charges of $2926.42. There appears to be an overpayment by ***** ******** ********* on this vehicle rental of $423.23 and there should be no charges on this consumer's credit card. When consumer contacted *********** ***** County Insurance on 6/16/2022, he was told that they ********* sent a check for $1249.81 to ***** ******** ********* to pay for the rental vehicle, but as of today, 6/16/2022 the check has not cleared the bank. If and when ***** ******** ********* deposits this check and pays Enterprise, that would be a total of $4649.56 paid on a total bill for 50 day rental $2926.42. This would be an overpayment of $1723.14 to Enterprise by ***** ******** ********* and *********** ***** Insurance as well as $1078.73 that was charged to consumer's credit card.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.