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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Supreme Air LLC did duct cleaning at our property around October 11th 2022. Since then, there is no air flowing the duct to the bedrooms on the 2nd floor. Bedrooms were not used until recently when my tenant noticed that there was no air into the rooms from the vents. I had a contractor come to inspect the problem and contractor stated "Homeowner hired duct cleaners, flex duct runs reconnected to plenum kinked and pulled tight restricting airflow to rooms. All duct work has been sealed with mastic making impossible to correct the problem without replacing or adding extensions to existing ducts and maybe having to replace plenum. COD Amount to replace and repair $950.00"I have left a couple of voice messages to SupremeAir LLC and they have not responded.Customer response
12/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.