Customer ReviewsforSecurity Service Federal Credit Union

***** they are not part of the BBB. I've been a customer since **************************** wrong. I applied for a Home Equity Loan. They signed me up for a *****. I had never heard of a HELOC. I kept saying Home Equity Loan and she kept saying HELOC. I started to think that it must be a fancy short name so she wouldn't have to keep saying Home Equity Loan. As many times as I said it and as many times as I said I wanted to pay off the current loan from a home improvement that had high interest and she still didn't get it and didn't make sure I understood what she was having me sign. I trusted they knew better and would take care of me since I was a long time customer. Next few months the interest rates kept varying and I asked why and they never answered. Life happened, by now 2 years later, I am reading the contract and I understand it to say the rate would stay the same for a year, but that's not what happened. So, this person isn't able to know when a customer doesn't understand the contracts and didn't bother to explain. She just wanted her bonus for signing me up. I finally went into a depression but, I will fix this, get away from them and leave this bank. Not worth doing business with. I've asked for a copy of recording that initiated contact and ***** Marie **** can't seem to supply it nor have they sent me my signed copy of the contract.

I have been a member since 1982, have had several vehicle loans, personal loans never missed a payment & all paid in full. This time(2024) I requested a refinance on a vehicle and it was approved with STIPULATIONS. What a slap in the face. I went through another financial institution & guess what they refinanced my vehicle with a lower interest rate. I am in the process of moving all my accounts to another bank as well. So much for loyalty to long time customers.

Their staff are blatantly anti American. I will never do business with them again and will actively push people to more politically neutral options.

We are thinking switching to different credit union. Not happy and mostly stressed dealing with some issues at their end! Many times we called and almost every time we tell them from the start. I dont know if they do notes at their end. We are just waiting for timing to closed our accounts from them. We are with almost 10yrs.

I would be extremely careful interacting with this bank. I had to take over my mothers account due to illness with a POA. Multiple people at the union requested I send my photo id and Social ********************** over email. This would be plain text and anyone could hack it or see it. They offered my zero security options even after I asked multiple times. I finally had to set up my own encrypted account and send them the information.

**** into office to pay off my loan to make sure everything was right. Over 2 weeks later I called to see where my pay off letter was. Spoke with ******* said they mailed it off the 6th day after pay off. Conveniently it probably got lost in the mail. SSFCU is notorious for this. Highly unprofessional. Will do my next loan through Navy Federal

Visited location at ******************* to secure CD. Long time client doing 90% of banking transaction with this institution. After completing application for CD, asked representative to witness my signature on a government document I needed to submit. She checked with supervisor and declined to assist me. Very poor customer **********************

Worst Bank and customer ********************** ever!!! I literally watch them scam me with overdraft fees. I mean I am on my account regularly and watch every purchase. I literally screenshot one day my transaction because this wasnt the first time they did it. I wait two days to check my account and they change dates of the same transactions and charged me an overdraft fee for every date they change. The fee was ridiculous. I was making deposits on it and suddenly they closed my account. I ************** out arrangements and the people were ridiculously rude and unprofessional. When I asked about customer **********************, I was told they when you in collections customer ********************** is only required to tell about your account and not treatment. This is ridiculous worst bank experience ever. They scam you out money through overdraft fees