ComplaintsforGoose Automotive, LLC
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Complaint Details
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Initial Complaint
06/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction was 05/31/23 I took my vehicle to this place to have a diagnosis as to why my car wouldnt start, they came up with the result of an alternator issue but *** realized recently it wasnt an alternator issue it was a starter issue and through their diagnostic they never said anything about a starter issue. I paid $1,436.90 to have my alternator replaced and a diagnostic ran.Business response
06/14/2023
Good afternoon,
The vehicle came in on May 30th 2023. The Concern on the repair order is Customer states vehicle is not starting, and check engine light is on. Please check and advise. The technician found the alternator is faulty. The way he came to that conclusion per his notes is he checked battery voltage at idle, and with vehicle off. Battery tested as good at this time. Checked alternator charging amps and voltage. When vehicle is running at idle with no load, alternator tests as good. Once the a/c is on and the headlights are on the amperage is way too low. Should be between ***** amps and it is only *****. That indicates the alternator has failed.
After replacement of the alternator all systems passed quality control. There were fault codes in the system upon check in causing a check engine light. *****, and *****. Customer declined further diagnosis of those fault codes as shown in a text with the service advisor. Both fault codes would not cause a starting issue.
The technician made reasonable recommendations based off the information the car is was giving at the time. He did not experience or duplicate a no start issue, and did not have the starter fail while the vehicle was here. There was no indication of a faulty starter during diagnosis, or quality control. We will only recommend replacement of a component if it is confirmed faulty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.