ComplaintsforIronfoe Construction Co.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Iron foe is by far the worst company I ever did business with.After waiting 6 weeks because I did not know they did not receive my email from the insurance company due to me mistyping the email address. Yet they knew I wanted to hire them and could of reached out to see why I had not sent the info, they started a day late.While disconnecting my washer they caused a leak. ******* said no worries he would get me a discount. When I got my bill for the plumbing it was from them. I asked for the original bill and they had charged a ***** fee for calling the plumber. I argued with them as I felt guy who took out the washer did the damage. I argued with them because also damaged a wall and drug the carpet down the stairs knocking paint off of nearly every step. They fixed they steps but gave up on them actually fixing wall right. Corner of my bar was not done correctly and the guy that came out that day said it could not be fixed.They stacked tons of stuff on my kitchen counters making it impossible to use the kitchen as they also unplugged the stove for 4 days. Then they took my only downstairs toilet out and left it out for 5 days even though I explained i was 76 years old and had sever arthritis.I had to wait 3 days for them to finished putting flooring in 2 small rooms because they ran out of flooring.After asking for original plumbing bill they sent me a very nasty email saying I had until 3 the next day to pay them or they would turn the bill over to a collection agency, put a lien my property, charge ****** and 17 per cent interest. The note was on the original bill that clearly stated it was due 11/30/23.I went ahead and paid they by debt card as there was no time to send a check and they charged me over ****** for using my debt card.They billed me twice. My bill included an amount for a deposit I already paid.They also charged me for painting they did not do. I got them to take it off but had to remind them.

  

  Business response

  11/13/2023

  I want to start by expressing my sincerest apologies for the negative experience you had with Iron Foe. We value your feedback and take your concerns seriously. I understand that you encountered issues during your engagement with our company, and I'd like to address the remaining concerns:
  Communication: We deeply regret the miscommunication regarding your email and the delay in starting the work. You're absolutely right; we should have been proactive in reaching out to clarify the situation.
  Pricing and Billing: I want to clarify that IronFoe provided you with an itemized estimate, and you agreed to the charges outlined in that estimate. You held off on payment until you were made aware that Iron Foe would escalate the matter to collections. May we also point out, IronFoe began work quickly as per your request and said work included items that were not originally discussed. We worked quickly to meet the deadline you gave of one week. IronFoe went above and beyond to help meet your needs. We understand we will not be able to exceed expectations for everyone, but we do strive to work with integrity.  
  Processing Fees/ Billing Errors: We understand that processing fees can be frustrating, and we did provide the option to have a check picked up to avoid these fees.  All charges are justified and have been reviewed. However, we would like to remind you we are not a non-profit. We understand this situation has been extremely frustrating and time-consuming for both parties. 

  Thank you for your time

  Customer response

  11/22/2023

  Complaint: 20858105
  
  I am rejecting this response because: No one said you would pick up a check. You changed the due date to with in less than 24 hours. 

   

  It was a debt card and should of not incurred a fee.

   

  Enough was damaged at my home for me to believe your company caused the leak.

   

  I was not told you charged a fee for calling the plumber.

   

  There were no changes in what I asked you to do as I ******* him at time he set a date that I needed the extra work done. He drug hos feet giving me an estimate. And running out of flooring on such a small project was ridiculous.

  No reason that tons of stuff was stacked on my counter for 4 days not that it took you 5 days to get my toilet back in.

   

   

   

  I have as of yet got a copy of the contract that I requested
  
  Regards,
  
  *****************

  

  Business response

  11/22/2023

  We understand your concerns and have review all of our charges and are unable to accommodate your request. All charges and concerns were addressed in phone conversations between yourself and *****. Thank you for your inquiry. 

  Customer response

  11/27/2023

  Complaint: 20858105
  
  I am rejecting this response because:  They do not care that they illegally charged me 100+ dollars for using my debt card. They are lying about saying they offered to send someone to collect. 

   

  They hid the fact they charged me an extra ***** for the plumbing repair they caused.

   

  I would not recommend this company to anyone.
  
  Regards,
  
  *****************

• Initial Complaint

  04/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contractor keeps not meeting schedules. It is now over 9 months since they were assigned the contract. They have taken an advance payment and not completed the work. I have had to cancel my travel plans a couple of times becuase of the delays and failed schedules of this contractor. In addition to the discomfort and stress of not having the job completed trying to communicate with them is very difficult because they dont answer calls or reply messages.

  

  Business response

  05/15/2023

  This job has been completed and the invoice updated with the line items that were not completed by Ironfoe Construction. There is not a balance on the account.

  Customer response

  05/17/2023

  Complaint: 19976233
  
  I am rejecting this response because: I am out of town and unable to respond.  There are many items that the contractor has not done and I need to look at the original estimate to identify if they have correctly credited the items that they did not complete and provided credit for the same.  I will respond early next week when I am back in town. 

  I appreciate the fact that they have sent the file showing the items, however, if they had provided line by line which items were completed along with the descriptions, I would have been able to respond. 

  Thank you.
  
  Regards,
  
  *******************************

  

  Business response

  05/18/2023

  The Ironfoe Construction invoice provided lists the original insurance estimate amount along with the line items that were and were not preformed in each room. In addition, there was a remaining balance due to Ironfoe construction that was written off for the delay in work. All work has been completed at this residence.

  Customer response

  05/22/2023

  Complaint: 19976233
  
  I am rejecting this response because some additional items were not completed:  Item 10 was partially done, item 13, 14, 51to 57 were not done.  Pl see attachment.
  
  Regards,
  
  *******************************

• Initial Complaint

  03/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I gave Ironfoe Construction a deposit of 6000 on October 12, 2022 to make repairs due to a water leak. After they got the deposit it was very hard to get anyone to communicate with me. I texted and called multiple times and finally was told they would be there on October 27. They didn’t show up. I chased them around some more and on November 12 I was told I was on the schedule for 3 days that week. No one showed up. A couple of workers showed up mid November to do some Sheetrock work and painting and then I heard nothing else. On December 1 I told them I was going with a different contractor and that I would like the remainder of my deposit back. I have spent the last three months trying to get my deposit back and being lied to about getting it. I would just like my money back and have nothing else to do with these guys.

  

  Business response

  05/24/2023

  Ray from Ironfoe Construction has reached out to the customer to

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the summer of 2020, we signed a contract with Ironfoe to have our floors redone due to water damage. We chose vinyl plank in light of positive comments from the at that time Service Representative and Project Manager. Our choice was based on its water repellency and looks and its five year warranty.Less than two years later, the edges of the vinyl began popping up from the planks with narrow strips peeling away. It is unsightly and poses a tripping hazard. I contacted the Service Rep in the fall of 2022. He said that the Project Manager just became a new father. As we had experienced good communication with them, we assumed he was on family leave and would contact us within a reasonable time. When we did not hear from either, I tried reaching out via phone call, text, and e-mail. All went unanswered. Our next step was a letter sent to the Ironfoe Manager to his offices in *********** and ******.Soon after, a second Project Manager responded to us and arranged an appointment to evaluate the damage. He apologized for the aforementioned negligence, calling the previous Service Rep, "a bullshitter." He ended his visit, saying, "We'll take care of you guys," and that after he contacted the manufacturer, he would get back to us. He didn't. After a week, I made a follow-up call. He made another appt. for 2/2, which he did not keep. When I called to see if he was running late, he responded, "Remind me what this is about?" I reminded him who I was, our address, and that he had made an appt. with us. His reply was that he "didn't know why he had made another appt. when he had already been here." He repeated that he would call us after contacting the manufacturer.It is now March 5, 2023, Repeatedly, we have tried reaching out to Ironfoe via phone, voice mail, and e-mail in order to have our problem solved. Again, we are being ignored. It has been a wholly unprofessional experience.

  

  Business response

  03/07/2023

  *** from Ironfoe Construction has reached out to the customer to obtain a sample of the flooring to send to Itel for processing since this would fall under a manufactures warranty. 

  Customer response

  03/08/2023

  Complaint: 19543050
  
  I am rejecting this response.  Ironfoe contacted us on 3/6/23, requesting an available time to retrieve sample to send to manufacturer. We responded that we were available anytime this week after 2 p.m. We have yet to hear from them.

  Regards,
  
  *********************

• Initial Complaint

  12/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  problem started with a leak in my bathtub faucet. I had plumber come and fix it and recommended IronFoe, their sister company, to do the work of drying out the walls, demolishing walls and floor and re doing the tile walls and floor. i have dealt with so many different people and they do not keep up with each other. So there is definatley a communication problem. I do not have a complete timeline because I have no recording of phone calls but I do have the text communications. 08/15/22 leak was fixed and I was refered to Ironefoe for contruction. 08/31/22 I am waiting and reach out asking when can I expect someone here. In the meantime I am working 2 jobs and both my parents had surgery, my dad had cancer and so in between jobs and taking care of parents I am supposed to keep up with IroneFoe. I reach out again on 09/30/22. no answer. I reach out again on 10/1 still no answer. on 10/04/22 they finally respond and I am told that they have been waiting for me to pay my deductible to begin work. made me beleive, I was the hold up. They requested entire deductible even though, I was told prior that 60% had to paid up front. WHen I question them about this I am told yes we normally collect 60% down payment not sure why you are required the entire ****. To start work I paid it. My check was cashed and still heard nothing.on 10/9, 10, 18, after check been picked up and cashed and I have not heard anything I ask again, when will you come start working. 10/28 they pick up tile sample. I was told by *** back in August and by a 2nd gentleman, who apparently is no longer with ******** and ***** that my tile is so old it might not be available so I will have to pay the difference. I said ok sent me a quote In between this timeline ***** came by and we discussed tile and asked for a quote for the difference. In between this time, I'm sure of the date. ***** came by with 3 samples. I said I just want a light color I am not picky. He mentioned at this time that they did have my old tile at *********** i told him I need a quote for the difference in tiles. he said yes, we will get that to you we don't start a job without going over the cost first. I never received a quote. I start sending messaged again on 11/7 and I stated just get my ************* and get started. It's been over 3 months I need this job started. I assumed maybe the tile was the hold up. ***** came by after and dropped off tile boxes. I again started texting on 11/9,18,21,28 and 29 asking when they would begin. I was told on 12/1 that they would begin monday. Monday no one show up so I text and ask what is the problem. A tile guy shows up at 2pm stating that he has been waiting for my address since 6am and that he has taken another job and will be here the next day 12/6. He looks at walls and tile and I ask where is the floor arent those all tile? he stated yes same tile for floor and walls. I tell him no, I asked them to go with the original because I was tired of waiting and I decided to just go with what I had. I send messages and am consistenly told that what I selected. I said yes, origianlly about a month ago. i have a message after stating just go with original. So this turn into an argument back and forth and I finally said, the tile is not on the walls yet, whether I told a month ago or a week ago is pointless I have a right to change my mind. Just get this job done. I am told by one guy that I don't have to pay the difference and by another that they will work it out. I hear nothing again. Until 12/6 when tile guy shows up ready to fianally start. I said hold on no one switched tile. So again i start calling and no anser. I text what is going on. I am not paying extra and tile guy is here. I want them to start. I am told i cannot expect them to switch out tile that fast. So my response was ********** is open late you had time to go if you wanted to fix this. why would i not be told last night that there was going to be hold up and why would you send tile guy to put up tile that you didnt intend to put up. at this point I am just glad someone is finally here ready to start. ***** want to keep arguing about a conversation a month ago that has since changed. Clearly ***** didnt sent him the memo that I decided on original thinking it was going to be faster. boy, was I wrong. They stop taking calls and message so I finally said give me another nubmer to call. I need resolution asap plus I want to advantage of the fact that I aqctually have workers here ready to go. no response. I call office and am told ***** is the manager. Surprisingly, their manager had no tact, no people skills, no customer service and can't resolve my situation without arguing with me about an old conversation that has since changed while he has not been involved and sent me another co worker to deal with. So they give me the owner's name and tell me they will pass along a message to call me. I told office person I am going to have them get started since no one is responding anymore. ****************** calls me again and states that he will go swith out tile today or he will bill for work done and give me the difference and I can pay the tile guy myself. I tell him you incomptence is putting me in a bind. I have no idea how much they will charge or what is reasonable, you will not be reimbursing me with enough time to pay them. How is all this my fault when I have waited 4 months for this small job to be started. you have dropped the ball on communication. I have been more than patient all along. I asked him does it really take over 4 months reasonably to put up 3 walls of tile in a bathroom (mind you, not full walls ) and flooring? He ansered no that they have lost employees and had issues and I said that is not my fault. So he assured me that he will reach out this afternoon and bring the ************* and set up the tile appt again. I firmly tell him if you want me to tell them to stop I need to be assured of resolution and I want a firm timeline. He said he would this afternoon. So I sent tile guys away. Honestly, since it's been them stalling for 4 months and I strongly beleive the right thing to do would have been to go ahead with the tile they dropped off and let the guys get to work. That would have been the right thing to do to remedy their bad management, bad work ethic, bad cusomtomer service. I have been without a shower for 4 months due to their inadequacy. I have not been able to have company over for labor day, veterans day, Halloween, thanksgiving, my daughters birthday, my son's birthday because I have no floor in my main bathroom and I have no tile on my bathroom walls. I can't even hid bathroom with a shower curtain because there is no rod! I do not understand how this should be acceptable to me. I need resolution immediatley. I question whether the fact that I am a single over *************************************************** along all this time. If it was a man they were dealing with, who understood, tile and construction would they have taken over 4 months and counting? Would they have argued that it was what he picked out as if he didnt have the right to change his mind? would they have said tile there, workers there let get started since we have inconveninenced you enough and get this resolved already.

  

  Business response

  12/20/2022

  We are in the process of working with ********************. There have been delays on our half due to tile selection which was agreed upon then changed at ************************ request. There have also been delays with our subcontracted plumber not being able to complete his part by our customer. We would like to resolve the delays and continue with completing this job. We have been in communication with ******************** via Podium which is our messaging system.

  Customer response

  01/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩