Customer ReviewsforRob Cary Pet Resort

I have never been so disgusted by a business. My dog stayed there and we had issues with ******** & the lack of information on the report card. There was no help from manager *****. I left a ****** review which in his response, he lied about my dog. ***** said I told him my dog has bit my **************** before. This is a blatant lie. My dog is a an anxious rescue chihuahua who doesn't love being touched but he's has NEVER BIT anyone prior to this stay. They called me mid stay saying my dog TRIED to bite them, saying he's not comfortable, and was upset with them & asked permission to give my dog CBD treats which I allowed. At pick up they never said anything about an actual bite. The person handing him off said he'll do better in the next visit or two & "see you next time". When I called ***** regarding the blatant lie in the response, he said my dog bit through cat gloves and left bruises. This was NEVER communicated to me at any point. I called him out on the fact that the review response said he TRIED biting - he said he was trying to keep the response "light hearted". He told me that they communicated to me that my dog bit so hard he left bruises. Had this actually been communicated to me, I would've had my friend pick up my dog IMMEDIATELY because if my dog is biting this hard that means they are pushing way beyond his boundaries and are not respecting my dog. ***** ended the response saying my dog is not welcomed there anymore due to his behavior - yet this was never communicated to me at pick up and actually was left with a "see you next time". ***** is a complete liar and I am beyond shocked by his pathetic excuse to try and cover up the issues. If a dog is biting as hard as ***** claimed my Chihuahua did, there is serious problems with the way they treat the dogs. I regret leaving my dog in their care & I would never recommend this place to anyone due to the lack of communication and the blame game they play. ***** on ***** and the owner who allows this.