Customer ReviewsforTaco Cabana Corporate Office

I went to the location in ********** NM ordered family plater of beef fajitas no borracho bean sub refried beans and family plater of the ********* and refried beans no borracho bean no onions. Then they gave me two beef fajitas tacos with refried beans and rice and gave me family plater of barbacoa with bell pepper and onions and borracho beans I went back to the restaurant after getting home 30 miles away, I call to the restaurant several times and it was busy so I drove back over there I talked to manager she said she corrected it. She said she gave me family platter of beef fajitas and rice and beans and family plater of the barbacoa with no onions and bell peppers and refried beans and the tortillas for both when I got home ithe boxes was only 2 trays of refried beans and tortillas in both boxes so then I called the store again and told her what she gave me and she tells me that she made it her self that it was correct .. it is not correct

I have reached out to the guest and apologized and will address issues with order. This has also been escalated to the operational leadership team

I'm leaving this review due to my visit on July 25th ************************************************************************************************************ they cannot do that as the young man took my order through drive-thru I asked him why and when did they stop doing that the young lady interrupt the manager ******** as he stated she was a manager said they never done it before when I know I used to get my tacos this way at all times because my daughter used to work there and it was never a problem even after she left from working at Taco Cabana this is the location at ************************************************** in ****** Texas ***** the customer service was horrible because the young lady choose to want to argue and get loud with me which was a poor ethic experience for me and for her to work as a manager for a corporation like Taco Cabana I never experienced this before also the young man name was ***** who took my order he really didn't have much to say cuz he didn't know how to proceed to handle the customer but the young lady would never show her face or apologize off of the lie that was told because I just spoke to corporate office and they told me they do sell steak taco fajitas now if I want to stay tacos I don't care about the up charge or what they was going to charge me I just want to stay tacos on hard shell and they could have done that instead they refused the customer order and I had to order something totally different so Taco Cabana would never get my money again although it seem as though they're not helping the customers when they make reviews or complaints sadly this is so out of order for a company to still stand when you get poor service I hope this review goes a long way then just here and something get done about it.

Thank you for reaching out to us regarding your concern with the poor customer service provided during your visit. We apologize for disappointing you. This information has been shared with the appropriate Leadership Team to review for additional coaching and training. If you would like to share additional details, please feel free to contact us by calling your local Taco Cabana and pressing option #3 for Guest Relations. We look forward to serving you again. 

I ordered to go and yet I had to go back and ask them about my order. Get this, ***** was making the order had to wait for some time. Then when they brought out the order I told them it was to go. Another waiting game. On ************** and ********** San Antonio Tx.

I came in and ordered to-go and since I didn't dine in I was told I couldn't get a water cup for ice. I was then threatened to leave or be escorted out. After I left the manager locked the door. I'm appalled and won't be going to Taco Cabana ever again, nor will my friends and family.

Sent email to guest on 4/25 for additional details to identify the location. No contact from guest. 

I decided to stop by and try out your Chilaquiles meal big mistake. It was horrible. The tortillas were tough the eggs were descent not very much rancheros sauce I shouldve asked for extra, but I figured it would probably have enough according to the picture that was on the menu board. The flavor was pretty decent, but the texture of the whole meal was just totally dry. It was just really horrible I think the Chilaquiles, if no improvement is made need to be taken off the menu

***************, thank you for reaching out to us and letting us know about your experience with the Chilaquiles. We are very sorry that we disappointed you. I will be sharing your information with the appropriate Operational Leadership Team for coaching and training opportunities, so this does not occur again. We appreciate you giving us another opportunity to make it right. Look forward to seeing you again.