ComplaintsforThe Grass Dealers
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Complaint Details
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Initial Complaint
06/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Contracted ********************* the owner of the Grass Dealers for grass installment for our property. He sent us a quote and requested a deposit payment which was paid. Weeks into the job, it was determined that our irrigation system was not working and that it needed repair. We were told that The Grass Dealers could also fix the irrigation system. After two months with very unprofessional communication and a ruined yard, ********************* demanded to paid even though the job was not complete. We had upturned grass, exposed wires for our irrigation system and the irrigation system was not repaired. We requested several times that he complete the job, he insisted he was done. He then charged the amount to our credit card without finishing the job and without authorization. We filed a dispute with our credit card for the charge. He has since been calling and harassing and threatening us. I have called the police department in our town to make them aware, and will also be filing a harassment case with the police department. He has given our information to a collection agency, and I have let them know all correspondence will be done with our credit card as they approved our case/claim. We have since had to hire a new company to repair the damage he has done to our lawn and irrigation system. I dont believe he is licensed in the state of ***** to work on irrigation systems. We are spending almost triple to correct the issues.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.