Customer ReviewsforThrive Pet Healthcare

I sincerely wish I could give this "hospital" a minus one. After x-rays, our family vet said our cat, ******, had fluid around his lungs making it hard to breath. He sent us to the Access ************************* for an ultrasound and a thoracocentesis to remove the fluid. We took ****** in at 9am Monday morning and picked him up at 6pm that afternoon. ****** looked to be at death's door, much worse than when we brought him in. He had a wet, gurgling cough. His eyes were almost closed and he seemed barely conscious. His breathing was much more labored. The next morning we took him back to our family vet who did xrays and said there was no hope of recovery, which he had not said before our visit to Access. We had to put ****** down. How could a hospital discharge a patient in this condition ? How did a visit to Access degrade ******** condition so drastically? Take my advice and stay away from Access!

This place is a joke. Once i sent corporate the lies i received and the outrageous bill from the South Atlanta Veterinary Emergency vet they will no longer message me back. This is a money hungry vet and our pets deserve better. On August-******* my Cane Corse Remi was at this vet. I was told she needed a blood transfusion. After going over everything we paid for the transfusion and a few hours later I get a call that she also needs a plasma transfusion. So we went over everything and I was told with these transfusions and a 3 day treatment in 72 hours my dog would be ready to go home. Long story short I paid for both transfusions and my dog died within the first 16 hours of being there. My 3 day bill was $5,748.00 for everything and Remi didn't even make it 1 day after they told me with these transfusions she would be okay. Now they are trying to stick me with a $4,003.00 bill with only 16 hours of her being there but yet my full 3 day treatment plan was $5,748.00. ********** said he would work on my bill when I picked Remi up since she passed and has yet to do anything other than trying to justify on why in less then 1 day my bill is over $4000.00 after stating the blood transfusion was $800 and the plasma was $1,000. Thats ******** not $4,003.00. They are disloyal to their word. If you want an honest vet that's not going to doctor the bill up for their benefit I would consider going somewhere else.

Thrive plus has been extremely helpful. I had to bring in my old guy and it was going to cost a pretty ***** and the receptionist at the location told me about thrive plus. I had some issues enrolling and reached out to support but didnt hear back immediately but when I did they were extremely helpful I cant remember her name it was like **** or something and she apologized and gave me 2 months free membership for the inconvenience I was very happy with this resolution and with the care me and my dog received. Little hiccups along the way but resolved at every step.I also recommend having a live chat for people to reach out too for customers

My dog was brought in for multiple conditions - including respiratory distress. He was placed in a oxygen type chamber. I specifically requested to the ************* Medical Director and Vet, ***********************, that my dog had previously been at a different hospital in the area and the use of a "Hi-Flow" oxygen system (oxygen given with tubes in the nose) worked very well for my dog and I would like her to use the "Hi-Flow" system. She said the current Oxygen chamber system was sufficient and they were very similar. A day later, he was not doing any better with his oxygen intake (still in the oxygen chamber) and I was talking with different Vet and I mentioned to this Vet my interest in the use of the "Hi-Flow" oxygen system and this Vet told me that system is inoperable because they were sent European plugs which they can't use, and their "Hi-Flow" system has never been operable. I feel I was grossly mislead by the ************* Medical Dir, a tech, and the front desk...at no time did either of these 3 people tell me that their "Hi-Flow" oxygen system did not work, nor did it ever work. My dog did not improve with their oxygen chamber solution, and we had to utilize euthanasia for him. Very frustrated and angry with this clinic.

Front desk agent ******* is horribly RUDE and not welcoming at all. He was originally at the ******* location and is now at the ******* location. Still with the same nasty, and snobby attitude. Walked In and no one was at the desk. No greeting for a long time. I had to call the line for someone to come up front. Ultimately they wouldnt accept my pet because they say I was late. Although were pet plus members and long time client of over 3 years. However it was only a few minutes past scheduled appointment . ********************* practice manger was not helpful at all. Wouldnt recommend this location.

I canceled and they billed me anyway. I don't save anything

Thrive pet Healthcare has a lack in customer service. I reached out, told it would take 72 hours for a response. It took almost a month to get a response. I had canceled my membership the same month I opened it, to find out they reopened it without my knowledge and have continued to charge me. There is no number to call anyone or live chat. It's only by email with a month for a response. There is no way to delete your card number off the membership either. I would not recommend this company.

I have brought my pet rats here twice. Both times, our pets came back either with major complications or didnt come back at all. Its a tragedy that there isnt a single other exotic vet clinic in nyc. Its an even deeper tragedy that the only available exotic vet clinic is as incompetent as this one is. If you make the mistake of bringing your pet here, you should fully expect that incompetence to follow you and your pet from the front desk to the operating room.If youre in nyc and have an exotic pet in your care, you should strongly consider other options in ***********, **********, or elsewhere. The inconvenience and expense of the drive is much easier than a call from a vet here telling you that the once vivacious pet you had 12 hours ago is no longer with us

I am writing this review to express my extreme disappointment and frustration with ***************************** at ACCESS ********. My experience with ****************** has been nothing short of appalling, and I feel compelled to share my story to warn other pet owners.I initially consulted with ****************** on May 5th and received my dog Troys discharge report on May 12th. Following her instructions, I conducted a glucose curve test and sent the results to ****************** on May 14th via email. Due to ***** extremely high glucose levels, I followed up with a phone call and a message. Despite the urgency of the situation, I did not hear back from ****************** until May 22nd, after leaving another message.When ****************** finally called me, she did not offer a sincere apology for the delay and lack of communication. Instead, the conversation quickly turned into an argument, and she abruptly hung up the phone without providing the necessary instructions for managing Troys high glucose levels. This level of unprofessionalism and disregard for ****'s health is completely unacceptable.As a pet owner, it is incredibly distressing to feel ignored and dismissed, especially when your pets health is at risk. Dr. ******** behavior has been unprofessional and negligent, and it has left me with no choice but to question the care my dog is receiving. I no longer wish to communicate with ****************** and am now seeking written instructions for managing Troys high glucose levels from the administrative team.If you care about your pets health and well-being, I strongly advise you to look for veterinary care elsewhere. The lack of communication, empathy, and professionalism exhibited by ****************** is not something any pet owner should have to endure.