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Complaint Details
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Initial Complaint
01/12/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is my 2nd complaint regarding this facility. I have to call every 2 weeks to remind them to refill my prescription. I called again today & was told the refill had been submitted, but when I called the pharmacy, they advised no refill had been submitted. I have received the medication late on numerous occasions, which throws my body into havoc. I also had lab work done 12/21 & need my results. The provider advised they would contact me the following week to discuss. I have not heard from anyone to date despite numerous phone calls. They dont answer the phone & when I reached corporate, they told me the location was temporarily closed. When I called today, corporate advised they were never closed. I finally found another provider, but I need my lab results. I called on 1/3, 1/5, called corporate on 1/5 and 1/11. I left messages with no response. I also sent an email to corporate on 1/6 with no response. Last, I pay out of pocket for my ****************** My credit card is always promptly billed each month, so they dont have issues taking my payment. The facility advised that the $155 I pay monthly covers my ****************** but when my labs were done on 12/21, I received a **** from a lab. If I am paying out of pocket & was told it couldnt be submitted to insurance, then why was it submitted to my insurance company? I honestly believe there are unethical business practices being performed at this facility. I just want my lab results, my medication I have paid for and I hope to never deal with this facility again.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.