ComplaintsforHOPIFYS, LLC

• Initial Complaint

  08/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Hopifys LLC was supposed to manage a ******* Channel for me. The channel no longer exists. They did not notify me either. I purchased their **** program, and it failed. They subtracted it from the original $12,000 ******* channel fee. The ******* channel link: ************************************

  Business response

  08/15/2024

  Dear BBB Representative,
  
  Thank you for bringing this matter to our attention. We appreciate the opportunity to clarify the situation.
  
  The customer's ******* channel was recently closed by ******* for reasons unknown to us, which is why it is no longer visible to either the customer or our team. This is a challenging situation for everyone involved.
  
  Over the past 7 months, we have been diligently working on her channel, consistently uploading content and delivering positive results, including good views and a growing number of subscribers. We understand how disappointing this unexpected closure must be for the customer.
  
  We want to assure you that we are fully committed to helping the customer in any way possible. If she decides to appeal to ******* against the closure, we are ready to assist her with the process. Additionally, we are willing to build her a new channel from scratch and work to help her attain similar views and subscribers, all free of charge.
  
  Please let us know if there is any further information we can provide or if there are additional steps we should take to resolve this matter to the customer's satisfaction.
  
  Best regards,
  Amelia | Hopifys LLC

  Customer response

  08/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
   I purchased an **** package with Hopifys and it failed. Now this ******* issue have me thinking that Hopifys don't know what they are doing. These failures stressed me out badly. At this point, I am not interested in Hopifys ******* Channel Automation program. I just want out.
  
  Regards,
  
  Ahkere *********
   
  

  Business response

  08/16/2024

  Dear BBB,
  
  We appreciate the opportunity to address the complaint filed by our valued customer. We acknowledge that there were some outstanding issues with her **** account prior to her bringing it under our management. Unfortunately, these issues eventually led to the closure of her account.
  
  Given that no business was conducted on her **** account during our management, we provided her with a full refund as a gesture of goodwill. It is important to emphasize that our team dedicated significant resources to assist her with the existing issues on her **** account, and despite the extensive work performed, we did not charge her for these efforts.
  As a valued customer, we have offered her two reasonable solutions. These offers go beyond our legal obligations, as our primary goal is to ensure 100% customer satisfaction.
  Given the considerable amount of work completed on her account, which far exceeded the payment she made, a further refund is not possible. Our terms of service and refund policy, which she agreed to upon signing up, were very clear on this matter.
  
  We hope this response clarifies our position and the steps we have taken to address her concerns.
  
  Sincerely,
  Amelia | Hopifys LLC

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  You see how fast Hopifys blame me for their incompetence? How is it possible that I had issues on my account prior to doing business with them when I never conducted business as a seller on my **** account before? I only started having issues with my **** account when I started doing business with Hopifys. After closely following Hopifys directions, my account got suspended. Hopifys told me to call **** to make an attempt to reinstate my account. The **** representative told me that **** didn't trust my account. My business **** account is permanently suspended under their misguided instruction. They pretend to be competent, but in reality Hopifys is just as clueless as me. I could have gotten my **** account permanently suspended by myself for free.. But I spent $12,000 for amateurish work.

  I have had problems with Hopifys in other areas of the business. Hopifys was also having payment processing issues. They told me that the money I paid them was stuck because the payment processing company refuse to release the funds to them. Hopifys then instructed me to get a $12,000 chargeback request from my bank. From that charge back, they refunded the **** fee they charged me by telling me to keep $2,799 and pay them back the difference for the ******* Channel package. Hopifys gave me a refund when it was convenient for them. Now that I am requesting a refund for getting my ******* channel shut down due to Hopifys' negligence, they want to pull heir no refund policy on me. A suspended ******* channel is the same as **** selling account suspension - both accounts died on Hopifys watch. So, I expect a refund for the dead ******* Channel as well. They can't just switch up on me like that.  Hopifys never seem to have the cash to refund the money back. I pay thousands of dollars to Hopifys for results, not "good faith". Hopifys say nice things, but all I get is a headache, depression and frustration instead of building a business to give me peace of mind. I spent a total of $14,799 on Hopifys and I only got $2,799 back from them. I am dealing with $9,201 net lost. I feel that Hopifys only values me for the money they can extract from me with no respect for my psychological and financial wellbeing. I am tired of these people.

  
  Regards,
  
  
   

  
  

  Business response

  08/17/2024

  We would like to clarify that as soon as our team gained access to the customer's **** account, it was already suspended. At no point did we list a single item or conduct any business on her **** account. Our team made every effort to assist her in getting the account reinstated, including advising her to contact **** directly. We ask the customer to confirm whether **** provided any specific reasons indicating that Hopifys had listed something or taken any action that led to her account's suspension. The reality is that the account was already under scrutiny due to previous activity that the customer had conducted, which resulted in the ban.
  
  Despite our strict no-refund policy in cases of account suspension, we refunded the money to her as a gesture of goodwill. It is important to note that even before accessing her account, our team performed market research, which is standard for all our customers. We did not charge her for the time and resources spent assisting her or conducting research, as no business was conducted on her account.
  
  Regarding the ******* service, we provided high-quality work, including uploading 18 videos per month, performing SEO, attracting views, and gaining new subscribers. We also created unique thumbnails for each video. The value of this work far exceeds what she paid. If she were to commission similar work elsewhere, the cost would be substantial—at least $500 per video, with a total of 126 videos uploaded and additional costs for SEO and thumbnails. The overall value of the work done on her channel easily surpasses $50,000.
  
  The customer is well aware of our no-refund policy, which she agreed to when placing the order on our website. This policy is also publicly available on our website. Despite this, we have offered her two reasonable solutions because we genuinely want her to have a successful channel and be satisfied with our service. However, requesting a refund at this stage, after the substantial work that has been completed, is unjust, especially when she agreed to our terms.
  
  We remain committed to helping her succeed and hope she will consider the resolutions we have offered.

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Hopifys isblaming me for their incompetence once again. I NEVER did business on my **** account until I did business with Hopifys, so how is it possible for my **** account to be already suspended?! Hopifys has the history of getting accounts suspended, not me. Hopifys is making up stories at this point and this is why I no longer want to do business with Hopifys. 
  Regards,
  Ahkere *********
  
   
  

  Business response

  08/20/2024

  Thank you for sharing your concerns with us. We value your feedback and would like to address the issues you've raised.
  
  Firstly, we want to clarify that we are not assigning blame for any account issues. Our intention has always been to support our customers and ensure their satisfaction. To that end, we refunded the initial fee associated with your **** account, despite the fact that the challenges with the account existed prior to our involvement.
  
  It's important to note that our policies clearly state that if a third-party platform, such as **** or *******, decides to close an account, we cannot be held responsible, and refunds are not issued in such cases. These terms were agreed upon when you placed your order on our website, as orders cannot proceed without accepting these terms.
  
  We have already provided two potential resolutions to this matter, and we are still open to working with you to reach a mutually agreeable solution. However, a refund at this stage is not possible.
  
  Please feel free to contact us if you would like to proceed with one of the resolutions offered or if there is anything else we can do to assist you.
  

  Customer response

  08/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  I paid Hopifys to manage my business accounts and now they say they are not responsible if something happens to it under their watch?! That makes no sense. I don't want Hopifys resolution. I terminated my business relationship with Hopifys.  Case closed.
  
  Regards,
  
  Ahkere *********
   
  

  Business response

  08/21/2024

  The customer provided us with an **** store that had pre-existing issues and was already flagged. Despite our best efforts, we were unable to resolve these issues and reinstate the account. In response, we went above and beyond by issuing her a refund, even though we were not obligated to do so under our no-refund policy. Additionally, we did not charge her for the assistance and resources we dedicated to attempting to get her **** account reinstated.
  
  Regarding the ******* channel, we were responsible for its creation and management, including the production and uploading of 18 high-quality videos per month. The channel was performing well and generating positive results, including increased views and subscribers. Unfortunately, the channel was later closed by *******. Despite this, we offered two reasonable resolutions to the customer to address her concerns.
  
  If the customer would like further assistance, whether it be in getting her channel reinstated or setting up a new channel, we would be happy to help. As a business committed to client satisfaction, we want to ensure our clients are happy and successful. We respect her decision if she chooses not to continue working with us, but our offer for additional support remains open.

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  
  Additional proof is attached to this email to show that Hopifys statement about my account being suspended prior to dealing with them is inaccurate. There are two:
  1. The additional proof is the bank statement that shows when I purchased Hopifys program (December 18, 2023).
  2. The second evidence is a copy of the email notifying me of the suspension which was in (January 27, 2024).

  I filed a complaint to warn potential consumers about Hopifys' bad business practices. I fired Hopifys and my decision is final. 
  
  Regards,
  
  Ahkere *********
   

  
  

  Business response

  08/21/2024

  Upon reviewing the attached documents, we noted that the invoice is for a purchase from ****** and does not pertain to our services or the status of the **** account. The bank statement showing the purchase of our program and the ****** invoice do not provide evidence regarding the pre-existing issues with the **** account.
  
  Our previous statement remains accurate: the **** account had pre-existing issues when we began our management efforts. Despite these challenges, we went beyond our obligations by issuing a refund and did not charge for the additional assistance provided.
  
  Regarding the ******* channel, we have offered to help with either reinstating the channel or setting up a new one. Our commitment to client satisfaction is a priority, and we are open to providing further support if she chooses to continue working with us.
  
  We respect the customer's decision to terminate the business relationship and consider the case closed from our side. We remain available for any further assistance should she decide to reconsider.

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  Here are the correct files. Enjoy your unearned profit.
  
  Regards,
  
  Ahkere *********
   
  

  Business response

  08/21/2024

  We want to clarify that the provided documents, including the bank statement and the email notification of the **** account suspension, do not establish the condition of the **** account when it was handed over to us. The bank statement indicates the purchase date of our program, but this does not correspond to the date when the **** store was actually transferred to us. In fact, the store was handed over to us at a later time, well beyond the two-week period following the purchase date.
  
  The email notification of the suspension shows the suspension date but does not verify the account’s health or status at the time it was transferred to us.
  
  There is no need to continue the discussion regarding the **** store, as we have already issued a full refund for that service. Our focus remains on addressing any concerns regarding the ******* channel, and we are open to assisting with further support or setting up a new channel if desired.
  
  We respect your decision to end the business relationship and consider the case closed from our side.

  Customer response

  08/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  
  I don't care what Hopifys write. It still doesn't change the fact that my **** and ******* channel was shut down due to noncompliance under Hopifys management. Hopifys always try to make statements to move the conversation away from accountability. I used **** as evidence of Hopifys incompetence and inconsistent stories. Why would there be a delay in an account being handed over to Hopifys when my bank statement indicated that I paid Hopifys $2,799 on November 24th 2023. One would think Hopifys service begins after their fees are paid. My bank statment is consistent with the evidence timeline that I submitted in this dispute. This dispute and the evidence I submitted shows that Hopifys can't be trusted. Hopifys could write long flowery statements, but it still does not negate the fact that **** and ******* Channel professionals got my ******* and **** accounts suspended.

  The evidence is attached below
  
  Regards,
  
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩