ComplaintsforAcer Service Corporation

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Initial Complaint
11/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I sent in an Acer laptop for repair via an authorized *** under warranty, and the carrier that Acer chose to use was *****. Acer sent an email stating the following: Pack the laptop with sufficient room for padding, and avoid packaging peanuts. I satisfied both of these conditions perfectly. Yet, somehow, ***** wasn't even able to ship my laptop from ********* to *********** with it arriving in pieces. I have received no compassion, no assistance, no resolution, no sense of ANYTHING that ***** is willing to or cares to take accountability for their failure. My claim attempts were both rejected, and ***** has officially ghosted me after reaching out to me in response to social media posts warning people about my experience. ***** broke my laptop, and continually tells me to contact Acer about it because of their insurance agreement. Acer also refuses to help, which I'll address in a separate complaint. I purchased a product, used it, sent it in for repair wrapped in as much foam and bubbles as possible, and I am now expected to eat up the loss because ***** simply will do nothing. They voided my warranty due to the physical damage, and now Acer is demanding $1.5k by tomorrow or I will be sent back useless e-waste. Please help.
Business response
11/15/2024
November 15, 2024

Better Business Bureau
***********************
***************

RE: Case# ********                **** ******

Thank you for your recent inquiry on behalf of **** ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care spoke with Mr. ****** regarding the Acer computer. The computer was received damaged which is not covered under warranty. The representative offered to lower the repair fee, but Mr. ****** declined the offer. The unit will be shipping back to Mr. ****** not repaired.

I hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact me.

Best Regards,

Corporate Customer Care
Customer response
11/15/2024
Complaint: 22555323

I am rejecting this response because: I am not paying for the repair cost of damage I didn't cause. Acer can look at the photos they themselves sent me, with or without my commentary to confirm that. The laptop left my hands wrapped adequately in numerous inches and layers of packaging, in an adequately-sized box, and I'm ready to procure witnesses/affidavits/footage to confirm as such as they have already agreed to help me in a potential civil matter. The laptop left my hands as instructed by Acer RMA and under the warranty terms and conditions that I purchased with the laptop for two thousand dollars. Either ***** or Acer destroyed the laptop. This is an objective fact because I did not send the laptop with pieces shattered off the hinge, and it was packaged correctly. It doesn't matter how much Acer calls me to insinuate that I'm a liar, or how much ***** blatantly ignores me as a customer seeking resolution. Either ***** or Acer will replace the laptop. Since Acer, immediately after receiving the laptop and up until the final day I was able to decide if I wanted to pay the repair cost or have the laptop sent backwhich is todaydid nothing but string me along and refuse to honour the warranty and *** I paid for as part of those contracts being baked into the laptop purchase, I personally would love to assist an investigation into their warranty fraud. I noticed other BBB reviews (Curse me for not coming to this page sooner, I guess) about Acer have the same laments: sending in laptops for repair, only for some sort of sudden issue like unexplained destruction or mysterious liquid damage to pop up, thus requiring a payment. I will not stop fighting this until I have either the full value of the laptop in my hands as money, or until the laptop is replaced/repaired to refurbished standards.

Regards,

**** ******
Business response
11/19/2024
November 19, 2024

Better Business Bureau
***********************
***************

RE: Case# ********                **** ******

Acer recommends packing the unit in 3 to 5 inches of bubble wrap and in a good sturdy box. The box that was used not big enough to properly pack the unit. Acer did offer to reduce the repair fee, but Mr. ****** declined the offer.

I hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact me.

Best Regards,

Corporate Customer Care
Customer response
11/20/2024
Complaint: 22555323

I am rejecting this response because: My un-repaired e-waste laptop was returned to me not long ago, and I was surprised to discover that the box used was almost identical in size to mine. Acer's box is shorter than the one I used (Which means mine had....MORE room for MORE padding?! Shocking.), but pretty close. It was funny, actually. When I opened the box, there was less padding being used than the one I used for MY shipment. So Acer's shipment to me was in a similar box with less padding. Funny how that works.
By the way, the damage Acer sabotaged my laptop with was exacerbated in the shipment back to me; a good chunk of the laptop is now just missing. There's another piece broken off in my hands that is, in the damage photos sent by Acer, still attached to the frame. I'm glad I took a video of me opening the box. Even if ***** is the true target for me, why did Acer refuse to investigate as such upon receiving a shattered laptop? If you had received damaged parts, you'd be on it faster than you could blink. You don't care about your customers, unless of course you can extort more money out of them.
I don't have my laptop reimbursed in any shape or form, so the response is rejected. Do any human beings at BBB review a response before its sent? I remember the complaint asked if I was willing to share my story with the news, and I said yes. I would love to inform people this holiday season that buying Acer for a loved one is to open them up to being a victim of warranty fraud down the line; more than I already have, I mean. Obviously this is not going to go further than Acer sending a response and me rejecting it, so please elevate the issue in whatever way possible.

Regards,

**** ******
Initial Complaint
10/22/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Contacted company ******* ago. Problem with my PC key board The keys are worn and cannot be read when the backlight is on. I submitted a complaint said 4 months ago. The auto generated response was, that they would contact me in a few day. Nothing so far. I went on their website and tried their chat function. Chat was started with *******. I messaged several times, and asked why they stated the chat was in session and why they do not respond. No answer. This company obviously do not put any value into their after sales servicing. I take this measure now to document my attempts, in the event that they respond after my warranty expires. Sincerely, ******* ******. nb. They can access my warranty by the **** number supplied.
Business response
10/28/2024
October 28, 2024

Better Business Bureau
1005 *********
******,********

RE: Case# ******** ******* ******

Thank you for your recent inquiry on behalf of ******* ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care spoke with Mr. ****** regarding the Acer computer. The computer is showing to be out of warranty, Mr. ****** is going to speak to the store where the unit was purchased. ************* is wanting service,we can set the unit up for service for an out of warranty fee.

I hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact me.

Best Regards,

Corporate Customer Care
Customer response
10/29/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
10/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing a complaint against Acer's **** store regarding a warranty issue with an Acer Predator laptop I purchased for nearly $800. The laptop came with a *********** warranty, which was a key factor in my decision to buy the product. Unfortunately, the laptop stopped powering on, and when I sent it to SquareTrade for repair, they denied my claim based on cosmetic damage that existed when I received the laptop.The cosmetic damage is unrelated to the core issue, which is a mechanical failure preventing the laptop from powering on. Despite this, *********** has refused to repair the laptop under warranty, leaving me with an expensive, non-functional ********* the product was sold directly by Acer through their **** store, I trusted in both the Acer brand and the warranty coverage that came with it. However, I now feel misled by the warranty process and am left without a resolution.I am requesting the BBB's assistance in encouraging Acer to address this issue, whether through facilitating the repair of the laptop or ensuring that the warranty is honored by *********** as promised.
Business response
10/11/2024
Better Business Bureau
***********************************************************

RE: Case# ******** Lamarcus *****

Thank you for your recent inquiry on behalf of Lamarcus *****. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care team spoke with Mr. ***** regarding his complaint. We informed Mr. ***** that the Better Business Bureau is missing his computer information. Mr. ***** indicated that the device is in transit back to him from Square Trade, and he cannot provide the computer information at this time. The Acer representative provided Mr.***** with her contact information to further assist him upon the arrival of his device from Square Trade.

We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,
Corporate Customer Care
Initial Complaint
10/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently encountered issues with Acers warranty service regarding my monitor. After sending it in for repair, I have not received my original device or any replacement.They had replaced it with "airplane lube". This lack of communication and failure to return my monitor raises serious concerns about the integrity of their warranty practices. Given the circumstances, I believe I am entitled to compensation for the inconvenience and the failure to honor the warranty on my device.
Business response
10/09/2024
October 9, 2024

Better Business Bureau
1005 *********
******,********

RE: Case# ******** ***** ****

Thank you for your recent inquiry on behalf of Mr. ***** We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care spoke with Mr. **** regarding his complaint. We advised Mr. **** that a box arrived with the shipping label we provided to him however, the contents of the box we received were not his Acer product he should have shipped for repair. We provided Mr. **** with the option to file a claim directly with ***** and Mr. **** is currently working with ***** to address his concerns.

We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,

Corporate Customer Care
Initial Complaint
09/26/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Summary: I requested a warranty repair on an Acer monitor, but after declaring the device ****************************, Acer will not replace it with an identical or comparable ******* 2019 I purchased an Acer BM270 computer monitor through CDW, as well as an extended warranty. By 2022 a light discoloration appeared in the upper left corner of the display. The problem was intermittent, but flared up badly in July 2024.On July 12th I opened a claim and sent it in. Acer sent it back without any repair because they said that they could not find the problem.On July 29th I opened a new case, this time I was told that it was not repairable and that Acer would give me a replacement. Unfortunately Acer does not have any BM270s in stock and none of the offerings are comparable to the BM270 in it's wide color gamut and high color accuracy.The customer service representative told me that instead I would be able to get a refund if I could provide a proof of purchase. Unfortunately I never received a digital copy from CDW and if I received a paper copy, I did not save it. I tried contacting *** for a copy, but eventually I was told that they do not retain records for more than 3 years. I asked if it would be possible for Acer to reimburse me for the purchase of a new BM270 from a third party, or to purchase one on my behalf. There are still a few on the market. This would be cheaper than a refund for the original (prices have dropped from over $2000 to about $600). This was refused. I argued that because it was Acer that decided that my monitor was unrepairable, and because up until that moment my proof of warranty coverage was enough for Acer to try to correct my problem, I should be able to expect a working BM270 or a comparable replacement. The representative simply reiterated that I must accept one of the offered replacements.I purchased coverage for a specific product and I do not believe that it is acceptable for Acer to force me to accept an inferior one in it's place.
Business response
10/14/2024
Better Business Bureau
***********************
****************

RE: Case# ******** ****** ******

Thank you for your recent inquiry on behalf of ****** ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.
A member of Acers Corporate Customer Care team made contact with ****** ****** regarding his complaint. We provided Mr. ****** with two options to resolve his concern. Once he decides, we will promptly proceed with the resolution.
We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,
Corporate Customer Care

Customer response
10/20/2024
Complaint: 22343822

I am rejecting this response because:
I have not yet actually received a tangible resolution to the issue. I was told that a refund request has been made and that I am awaiting approval. I do not yet know if the refund will be approved, or whether the amount of the refund will be reasonable (I only know that the amount will be "prorated") It may still be more than a week before I find out, and a couple months more before I have a check in my hand. I'm not sure why Acer submitted this response officially already, but because they did, and in so doing triggered a 6 day deadline to either accept or reject their response, I have to reject it. Hopefully, Acer will come through with the refund and I may reopen this case and approve their response.

Regards,

****** ******
Business response
10/29/2024
Better Business Bureau
1005 La Posada
*********************;

RE: Case# ******** ****** Bandel

Thank you for your recent inquiry on behalf ****** ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acer's Corporate Customer Care team made multiple attempts to contact Mr. ****** via telephone and voicemail. Our most recent email, sent on October 25, 2024, outlined potential resolutions. If no agreement is reached by October 30, 2024, Acer will return the device to Mr. *********************** hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,

Corporate Customer Care
Customer response
11/03/2024
Complaint: 22343822

I am rejecting this response because:
Acer has offered the choice of either a monitor with significantly smaller color gamut and worse color accuracy than the original (valued at about 20% of the original monitor if it is new), or $43 (about 2% of the value of the original monitor). They then set an arbitrary deadline to accept either of these. I have rejected both of the options and asked for one of the replacements offered before I contacted the BBB. It is still a poor replacement for the original, and I am not satisfied with the outcome of this warranty claim, but it is better than either of the offers I received through this complaint process. Unfortunately it seems that I have to consider this matter closed, despite no improvement in the outcome since contacting the BBB.

Regards,

****** ******
Initial Complaint
09/24/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Acer website said I had a warranty until may of next year I try and use it and they say it doesn't exist
Business response
09/26/2024
September 26, 2024

Better Business Bureau
1005 *********
***************

RE: Case# ********     ***** ******

Thank you for your recent inquiry on behalf of Mr. ******* We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care reviewed Mr. ******* information. ********* purchased a recertified product that is fully support by a 90-day warranty administered by Acer ******************************* requires service for his product, he may contact Acer Recertified directly at ************ or by email at ************************************************************* Extended warranties are not sold by Acer America on refurbished products. Mr. ****** may check with his credit card company or financial institution he used to make his purchase to see if they offer additional coverage on his recertified product.

We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,

Corporate Customer Care
Customer response
09/28/2024
Complaint: 22331900

I am rejecting this response because:
There website says i have a warranty until next year and I have submitted picture proof of it and one even has my name listed then the warranty

Regards,

Chris
Business response
10/01/2024
October 1, 2024

Better Business Bureau
1005 *********
****************

RE: Case# ******** ***** ******

As previously advised, Mr. ******* product was purchased as recertified, therefore the original warranty does not apply to Mr. ******* purchase. Recertified products may have been previously registered in our systems by their original owners. The original manufacturer warranty specifically states the warranty is nontransferable. Therefore, the terms of the purchase made by Mr. ****** would replace the original warranty and Mr. ****** would then have the 90-day warranty that is provided and supported by the refurbishing company.

We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,

Corporate Customer Care
Customer response
10/01/2024
Complaint: 22331900

I am rejecting this response because: it has not resolved they issue they caused

Regards,

***** ******
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently purchased a monitor called the XZ342CU V3 from ******, that is of the Acer brand. I purchased it mainly, because it was the most affordable Ultra-wide Monitor that was **** certified HDR I plugged it in & on my windows display settings it says it is not **** Certified. I messaged customer service a week ago & asked why this didnt have a **** certification, they said they were working on a driver for ******* would release in coming weeks, its been a ************* has been no word on this driver releasing. The monitor released almost 9 months ago, meaning they were falsely advertising & selling a monitor that claims to have **** HDR Certification for 9 months. They have also removed the monitor from their website, there is no description listed for the monitor, according to their wesbite its like the monitor doesnt even exist. I messaged customer service, again, a couple days ago & I asked them why the monitor was removed & they said it was probably because the monitor didnt have the **** HDR certification yet & that they were waiting for the driver to be finished. I spent $300 on this monitor & am now passed the return date. I Still have monitor box & can provide pictures of it not displaying my **** Certification on my windows. I would like to hear from an ACER representative & not a customer service agent if thats possible, if you can get me in contact. Thank you for your help, I look forward to hearing from you!
Business response
09/18/2024
September 18, 2024

Better Business Bureau
***********************
***************

RE: Case#******** **** ******

Thank you for your recent inquiry on behalf of Mr. ******* We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care reached out to Mr. ******* We are currently working with Mr. ****** to address his concerns and get his issues resolved as quickly as possible. We will be following up with him directly to ensure his issue is fully resolved.

We hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact us.

Best Regards,

Corporate Customer Care
Initial Complaint
09/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have sent in my Acer laptop to Acer Repair Center at ************** warranty repair ( CaseID : *******US) since the screen laptop screen is not working properly.The warranty claim was rejected because it is claimed it is a physical damage caused by external force incurred by used.I do agree with this allegation:1. There is the NO crack visible. This laptop is with touch screen digitizer, which is an outmost glass layer on top the actual LCD panel, bonded by some special glue. If the internal damage on LCD panel is caused by external force, how could such FRAGILE glass layer survive without any damage/crack while the internal LCD panel (most plastic component, more tenacious than glass) did crack?2. There is a perfectly vertical line in screen separating the screen into halves, one part displaying normally, the other not. If the internal LCD panel is damaged by external force, how would such external force be applied so precisely to have a perfect line there? All the cracking damage by external force usually would have a pattern of twisted or radial line.3. I do see the air bubble in the lower right corner of the screen, and I admit it was there when I shipped. The air bubble was there , but there IS no physical cracks in that place so I believe it is a QC issue. My guess is that the binding stuff between the touch screen digitizer and LCD panel is getting bad/shrunk due to heat and the inconsistent shrinking process along different direction caused stress on the internal LCD panel to crack internally.All the pictures related are within the Email communication between Acer Repair Solution and myself.Please help me to get this repaired under warranty since it is a QC issue.
Business response
09/13/2024
Better Business Bureau
*************************************************************************

RE: Case# ******** Tengteng ***
Thank you for your recent inquiry on behalf of ***************** We appreciate the Better Business Bureau's efforts to resolve consumer complaints and promote communication between businesses and consumers.
A member of Acer's Corporate Customer Care spoke with ****** regarding his complaint. As an exception, we provided Mr. *** with a repair option at a lower fee. Mr. *** rejected our offer and requested that his device be returned to him without repair.
Acer will provide Mr. *** with the ***** ground tracking number for this shipment once it is available.
We hope this letter has satisfactorily addressed the Better Business Bureau's concerns. Thank you again for your inquiry and for providing the opportunity to respond. Please do not hesitate to contact us if you have any additional questions.

Best Regards,
Corporate Customer Care
Initial Complaint
09/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Purchased product and ~3 months later, it completely stopped working. There was no abuse or damage to the product, simply sitting on my kitchen counter. I contacted customer support ~4x to ask for a replacement or see if there was a faulty batch but I got no response. I want them to be aware of the issue and actually reply to customers. I would like to send back the item and get a replacement or a refund.
Business response
09/17/2024
September 17, 2024

Better Business Bureau
1005 *********
***************

RE: Case# ******** ******** ******

Thank you for your recent inquiry on behalf of ******** ******. We appreciate the Better Business Bureaus efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acers Corporate Customer Care has attempted to contact Mrs. ****** on September 12th, 13th, and 16th. We have left voicemail each time with information for her to contact us however we have not received any response.

If Mrs. ****** would like to discuss this issue further, she is welcome to contact us at the phone number that was provided on her voice mails.

I hope this letter has satisfactorily addressed the Better Business Bureaus concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please dont hesitate to contact me.

Best Regards,

Corporate Customer Care
Initial Complaint
09/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My laptop has SNID: ***********. The screen is defective with slides full of half of the screen from the 1st day of opening. It was never damaged or dropped. It came like that. I am trying to have it repaired, but Acer could not do any help. The guideline for repairing is to go through the Acer website: ************************************************************************* after inputting the information, I click the search button, there is no response. But when you call Acer to file the repair, I was guided back to this site. I guess I have to file this claim, because i am not able to receive a timely, effective response from them. I just hope this laptop could be repaired under their help.
Business response
09/12/2024
September 12, 2024

Better Business Bureau
1005 La Posada
Austin, TX 78752

RE: Case# 22257438     Mike An

Thank you for your recent inquiry on behalf of Mr. An. We appreciate the Better Business Bureau’s efforts to resolve consumer complaints and to promote communications between businesses and consumers.

A member of Acer’s Corporate Customer Care department attempted to reach Mr. An by phone and email on September 9th, 10th, and 11th however we have been unable to speak with him. If Mr. An still requires assistance with his issue, he is welcome to contact our 24-hour technical support at 1-866-695-2237.

We hope this letter has satisfactorily addressed the Better Business Bureau’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please do not hesitate to contact us.

Best Regards,

Corporate Customer Care
Customer response
09/12/2024
Complaint: 22257438

I am rejecting this response because:

I have not able to speak to any agent as of today. They attempted to call me at my work hours that I am not able to answer. Their email is one way only and I cannot reply to their noReply@acer.com
.

Regards,

Mike An
Business response
10/09/2024
October 9, 2024

Better Business Bureau
1005 La Posada
Austin, TX 78752

RE: Case# 22257438 Mike An

We were able to contact Mr. An, and we successfully repaired his product. Mr. An confirmed receipt of his working product and was advised of his warranty for the product going forward.

We hope this letter has satisfactorily addressed the Better Business Bureau’s concerns. Thank you again for your inquiry and for providing the opportunity to respond. If you have any additional questions, please don’t hesitate to contact us.

Best Regards,

Corporate Customer Care

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