ComplaintsforCen-tex Tile & Floor Center
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We contracted Centex Tile and Flooring in ******, ** to install Luxury Vinyl in our home and remove existing tile. We have an issue with a threshold that was not affixed properly. The owner, ****, came out in May 2022, after I called in April 2022. The job was completed late May/June 2021. He is aware the issue is in my elderly mothers room and is definitely a hazard. He acknowledged my concern and stated the issue was due to the installer using adhesive that was either at the end of the tube or not enough applied. He said he would have someone come out and repair it correctly. I have called numerous times with always the same response from his secretary, **** is aware of the issue, Yes Ill leave him another message . I have asked repeatedly to have the issue fixed to no avail. The company seems unwilling to stand behind their workmanship and to not care.Customer response
09/13/2022
Better Business Bureau:
Please be advised that Cen-Tex tile did come out and take care of the flooring issue. Thank you for your assist with my complaint.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.