132 Customer Reviews
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Review from Gerald P
5 stars10/25/2024
25 October 2024, Friday, Time:11:37 AM CST Positive Feedback for the Woodforest Bank at the Walmart (#5144) store. Located at 8315 FM 78, Converse, TX 78109 All the Woodforest personnel who work there are always friendly, professional and quick. It is a pleasure to do my transactions there. Congratulations to you HR department for splendid hiring practices. Gerald S. Piwkiewicz; Customer. Thank you.
Woodforest National Bank Response
10/28/2024
Hey, Gerald **********. Thank you so much for your feedback. We're so glad our team was able to assist, and we will be sure to pass this along. We appreciate you taking the time to let us know!Review from Jenni L
1 star10/18/2024
Commits financial discrimination, they do not want business from the working people, only those who are rich. Was denied an auto loan based on and I quote " not rich enough". I will be going elsewhere.Woodforest National Bank Response
10/21/2024
Thank you for your feedback, Jenni ******. Would you mind sending an email to CustomerAdvocacy@woodforest.com with a good phone number to reach you? We would like to address your concerns with you. Thank you!Review from Willem P
1 star10/15/2024
Deposited a life insurance check and bank is holding half the funds for seven days. Its an insurance company check and should clear in total. This bank is using my money to make interest while on hold. Policy needs to be changed.Woodforest National Bank Response
10/16/2024
Dear Willem *********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you! Willem PlantingaReview from Kathy W
1 star10/14/2024
Discrimination??? Usually when someone treats a person one way 'over the phone' and treats that same person another way 'in person' referencing the same exact subject matter.... it's usually discrimination based on what I've experienced during my lifetime. Oh well.... ??????? it won't be the last time. I addressed a subject matter over the phone with the teller... I verified the correctness of the information that was given to me on 3 separate inquiries while on the calls. I ask the same questions 3 times on 2 separate calls. Well... once I arrived at the branch, the person remembered the call. After 30 minutes of waiting, he decided he was not going to handle the transaction as discussed over the phone. The way he stated to handle the transaction was policy but he wasn't going to handle it that way, which caused great unnecessary inconvenience. I stood there for 30 minutes as he scrolled through my account. My account was not a new account. I will consider this incident as discrimination.Woodforest National Bank Response
10/18/2024
Kathy **********, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!Review from Katherine S
1 star10/13/2024
You need to remove the temporary hold by Walmart on my account and then immediately refund. Also I cannot utilize your overdraft then put money back into my account only you can. Number 3 there is no reason my information on file shouldn't match your records if it's been updated since 2008. So please correct all 3 of those if you want to keep me as a customer otherwise I will switch banks.Woodforest National Bank Response
10/15/2024
Katherine ***********, we would really like the opportunity to correct the situation. If you will send an email to CustomerAdvocacy@woodforest.com with your contact information, we will get in touch with you shortly. Thank you!Review from Julie B
1 star10/12/2024
This bank is the absolute worst. Every time I used my debit card on Cash app they locked it. And they would lock the card on Saturday night so I would have no access to my money until Monday morning. Requested to have a text message come to me so that I could verify I did the transaction but They refused to allow me to do it. They said that I needed to call them in person. I absolutely will never recommend this to anyone. Now that I have the money to pay off my credit I’m closing my account and will have nothing to do with them again.Woodforest National Bank Response
10/15/2024
Dear Julie ******, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!Review from Barry M
1 star10/01/2024
THIS IS A BANK THAT TAKES ADVANTAGE OF IT CUSTOMER. CRAZY OVER DRAFT FEES, AND CUSTOMER SERVICE IS AWFUL. IF YOU ARE $1.00 OVER DRAFT, THE CHARGE YOU $15.00. IVE HAD DIRECT DEPOSIT INTO MY ACCOUNT FOR 18 MONTS , THEY TELL YOU YOUR BALANCE FOR YOUR PAYROLL CHECK AND DONT CREDT IT TO THE NEXT DAY. I RECOMMEND ANYONE CLOSE YOUR ACCOUNT, THERE ARE MUCH BETTER BANKS MOST MAKE YOUR PAYROLL AVAILABLE DAY BEFORE NOT DAY AFTER. I FEEL TAKEN ADVANTAGE OF.Woodforest National Bank Response
10/02/2024
Dear Barry ********, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!Review from Brittany T
5 stars09/28/2024
Alaina *********** whom is the assistant branch manager IS THE ABSOLUTE BEST! SHE KIND, PATIENT, AND CONSISTENT! I WAS EXTREMELY STRESSED FROM A NEW MOVE AND SHE MADE MY DAY WITH HER PERSONALITY! This branch is definitely lucky to have such a professional yet welcoming individual like herself. I wish I could receive such outstanding customer service from other facilities.Woodforest National Bank Response
09/30/2024
Brittany ****, Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.Review from Nsdesda H
1 star09/25/2024
My account was fraudulently access 3 times at Woodforest bank. This 3rd time $300 was taken from my account and the bank refuse to give my money back. First, I was denied because Airbnb told them I have an account t with them. Found out someone used my info with a completely different name(fraud). Second, I was told I gave the user my name and PIN number. This is unacceptable on every level. I am out of $300, I cannot understand how the rightful owner of an account can be grilled on security questions, but a perfect stranger gets access so easily. The resolution given we sorry we can’t help you. Make this make sense!!!!!! **Woodforest National Bank Response
09/27/2024
Dear ******* Henry, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you.Review from Joseph T
1 star09/12/2024
These guys are garbage. ****** garbage. There lack of professionalism, their cynical approach to customer complaints. Lack of security. A entity was able to steal $5000 from my bank account because of their lack of security and professionalism. They give lip service and a ** facade of concern but they really really don't care.Woodforest National Bank Response
09/13/2024
Dear Joseph *****, thank you for bringing this to our attention. We would like the chance to look into your concerns. Please send an email with your contact information to CustomerAdvocacy@woodforest.com. Thank you!
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