ComplaintsforJT Livestock LLC

• Initial Complaint

  04/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a horse from JT for $4500. I was told they dont allow us to ride the horses so they give a 45 day guarantee. For some reason the horse did not work out, we could bring the horse back & trade for one that would fit better, no questions asked. This is also posted on their website. Once I got the horse home, we discovered him having a medical condition that was not disclosed to me, nor was the horse, the beginner, safe horse I was told he was. After several attempts (in a couple of weeks time period) of trying to trade him it became aware, they had no intentions of letting me trade the horse. At one point **** did tell me I could bring him back and pick another horse, but then would give me zero guidance on which horses to look at that would fit my needs. They had over 80 horses so how am I supposed to pick w/no help. Several times I had asked them to please schedule a day I could bring him back for a trade. After I realized they were just not going to trade him. I started asking for a return of money. They said they would not refund my money, but give me a credit. Not sure how Im supposed to get a credit when they were selling every horse they had owned and shutting down JT livestock in *****, *****. There are four different live videos of them talking about shutting the business down, liquidating all horses and **** herself retiring. Since this, I understand, they have bought a auction place in ******** and moved business there yet the business is a kill pin, and auction business. I did not purchase a kill pin horse or an auction horse for $4500. So Im still waiting on that refund considering they have no options of trading me. I have sent them emails and letters for demand but nothing has been received back. Its very obvious these people are scamming people and have no intentions on trading, if they were a legit business, they would allow people to come test ride the horses, vet check them and trade when needed or refund if they dont have a fit .

• Initial Complaint

  01/23/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  12/20/22 I purchased a horse named ******, a Belgian draft, from *********************** DBA JT Livestock based off an internet ad stating he was completely sound. On pickup it was after some hard rains and the property was extremely muddy so I was unable to examine his feet. When getting him home, I was able to observe that his hooves were very overgrown. He was also lame at the trot. He would not allow his feet to be handled easily, but I was able to make a video when he held it up while standing. I had my farrier come to trim his hooves Dec 22. When my farrier picked up his back left hoof it was obvious that he had a serious infection and could not be trimmed because I was told there would be extreme bleeding. I then made an appointment with my vet for Dec 29 (took longer than I would have liked due to Christmas holiday). The vet coordinated my visit with the expert farrier they use. Both the vet and farrier diagnosed him with severe canker that was likely incurable. I was given the option to take him for surgery at the vet school at *********, but the prognosis was very poor and the procedure and follow up care would have been extremely painful. At this point I opted for humane euthanasia.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  **** ******* sold me a horse, and when my hauler went to pick up the horse, her leg was bloody and she could hardly stand. They didn't separate my horse from the other horses like she was supposed to be. My horse couldn't be brought home to me, because a 9 hour drive would be cruel to a horse in her condition. Now they expect me to pay for Vet care due to their negligence and I don't get any type of refund after I've paid them 950$. They have effectively scammed me out of nearly 1000 dollars and now I'm having trouble getting ahold of them.

  Business response

  01/12/2022

  Business Response /* (1000, 7, 2022/01/10) */ From: The Horse Traders Diary **** ******* ******************************* Date: Thu, Jan 6, 2022 at 12:10 PM Subject: Re: BBB Complaint Case# ******** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXX) To: Better Business Bureau ****************************** Hello. We can't reach ****** who filed the complaint with you, to let her know her horse she owns required veterinary care. We've paid for that out of our pocket, but we're wondering if she plans to take responsibility for the horse she bought or is she dumping this horse back off on us to care for? **** ******* XXX-XXX-XXXX ***************************** Consumer Response /* (3000, 9, 2022/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) **** has changed her number and put on social media that she changed it, and sent me a message telling me if I try contacting her further she will file for harassment. So of course, she hasn't heard from me. Business Response /* (4000, 13, 2022/01/10) */ From: The Horse Traders Diary **** ******* ******************************* Date: Wed, Jan 5, 2022 at 4:28 PM Subject: Complaint Case #: XXXXXXXX To: ****************************** Hello, ***** ******** bought a horse from us, Lot #722. Our buyers guide is at ********************* You're more than welcome to read through our buyers guide under no circumstances have we done anything wrong. After she purchased the horse she had it moved to quarantine the mayor scratched her leg didn't even require veterinary attention and she refuses to except any responsibility for her animals care. She tried to demand a refund however we do not offer any refunds or exchanges and we are not responsible for death or injury. They are livestock after all. Her horse is still in our facility and currently racking up a boarding bill. She threatened us and told us that if we didn't either give her her money back or allow her to pick the horse up without paying any board that she would turn us into the better business bureau etc. she is trying to bully us by using whatever means possible for us to break our policies and bend our rules to suit her wants. If you review our buyers guide to **** pen ********** your click on the information tab and in there you will see the buyers guide which she also read before she purchased the horse as she purchased off of that website you will see that we have not done anything wrong. **** ******* XXX-XXX-XXXX ***************************** SEE 2 ATTACHMENTS

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩