ComplaintsforEast Texas Smoker Company, A Texas Corporation
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Complaint Details
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Initial Complaint
01/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Purchased cooker July 2022 with assigned temporary paper license plate. With many phone calls and text I cannot get my plate. When I purchase other trailers it takes days not months to receive permanent license plate.Business response
01/30/2023
WE HAVE SPOKEN WITH THE CUSTOMER AND THE COMPLAINT HAS BEEN RESOLVED!Initial Complaint
10/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a $30,000 smoker and put a $15,000 deposit down on 8/18/2022. The owner told me the smoker would be done by the second week in October (now). Since I paid the deposit I haven't heard from the owner. I've left as many as 8 emails and one voicemail. I could not leave anymore voicemails because the mailbox is full. I would like a refund of my deposit.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.