ComplaintsforLow T Medical Center
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Complaint Details
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Initial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Well overcharged me almost 400 dollars in 2023 and 100 in 2024! They kept charging me for weekly injections even though I hit my out of pocket and my insurance covered me 100% we are currently mid July in 2024 and I still havent been refunded from 2023! I get told everyday they will send my money back but every day nothing comes! Its crazy because by law they have 30 days to refund the money and here I am waiting on a refund from 2023 in mid 2024! Luckily statute of limitations is 4 years! This is basically fraud on their billing side because they have collected double payments!This issue isnt with ************** T center! Everyone who works there is amazing and helpful! This is with their billing department! Low T center was bought out a year ago almost and it has been nothing but problems ever since! If you decide to go there make sure to keep up with ur own insurance policy! If this was done to me I wonder who else they got! Only because of a great employee there did this get brought to my attention so every current customer needs to be asking some serious questions!Business response
09/10/2024
Our records reflect that the complainant was issued a refund in the amount of $469.21 on July 16,2024. Given the context of the complaint was the alleged failure to issue a refundwhich has been tendered in fullwe ask that this matter be closed and the complaint dismissed.
To the extent the complaint alleges concerns related to the provision of healthcare services; due to patient privacy regulations, we are unable to address such concerns on this forum.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.