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Complaint Details
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Initial Complaint
04/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We contacted ******** Tree and Lawn service about removing a large tree from our yard and trimming another tree to remove a large limb hanging over our home. We agreed to the price negotiated and they set the date to come out (03/10). They arrived in the afternoon at about 4pm on Friday and worked until dark and left without notifying ** when they would be back. After I contacted them on Saturday 3/11 after they did not arrive in the morning, they stated they would be back that afternoon, they arrived but again did not finish before dark. They said they would be back Sunday morning by 8am. They did not arrive until after 9:30 am. Once they completed the job, they told me that they would be back to pick up a ladder they did not have room for the next day. After looking around later after they had left, I noticed that they had left large sections of the tree they were supposed to carry with them. We also cleaned up the area where they had ground the ***** down and noticed that they had missed some large areas of the ***** and there was trash and broken limbs scattered all over the yard, we raked up for large bags of brush. They had also broken limbs on other trees and did not trim them off, and the limb over the house was not sawn completely through and removed. I have contacted them twice about the remaining ***** grinding needed to complete the job and to come get their ladder that is still laying in my yard which they said they would take care of on both 3/26 and 4/2 yet the ***** remains and the ladder is still in my yard.
Business response
05/10/2023
We followed up with customer and resolved thier issue customer was happy
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.