ComplaintsforThe UPS Store #5474

• Initial Complaint

  12/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had a return ************* machine went into *** Store #******************************** Gave the *** girl my coffee machine and needed her to package my coffee machine with bubble wrap and a secure box. Got a call from ************************* and she said that she received my box but had a ring in the box and not my machine ********** and the manager said that *** employees always switch the labels told her I worked for *** and we never did that so she said she would get back to me. Got a call from ***** the owner of that store on Dec 5th they will work on it Called the owner ***** that owner *** store #**** Dec 12th ***** said that ********* at Tchibo that she has been very difficult to work with ***** told me that its really not his problem it was a return label to Tchibo I told him I dont think so ***** told me more false accusation, and said that he doesnt have to deal with this I told him its his store and he better. Called ********* at Tchibo and she told me that she has done everything by email because ***** will not talk to her. ********* said that the coffee machine that I bought went up to over $500.00. ***** at the *** store **** will not nor does not go out of his way to help me on this situation but ***** is not dealing with a amateur I will take him to court plus call channel 25 here in Victoria ****** I asked ***** how would he like it if the tables were turned he could not answer that question The UPS store #5474 Victoria ***** does not speak the truth plus he has no idea what he is doing. Just want everyone to know That that *** store sent a personal ring out to a coffee machine manufacturer and not my coffee machine to get repaired. My ************* grinder maker is lost and its not Craigs Problem and he doesnt have to deal with this situation.

  Business response

  12/13/2022

  Tell us why here...I
  Of course she is wording it against me to make me look like the bad guy.
  Truth is,  I am not 100% sure it happened at my store.  We never said it happens all the time.  Switching labels hardly happens at our store.  
  I told ****** that I will take responsibility for it since it's more than likely it happened at my store but still not 100% sure it did.  She provided a receipt from amazon for $346 dollars.  I told her I would pay her that amount and that is it.  She is trying to exhort over $500 from me for some reason.  This is a used coffee machine that was being returned for repairs and she shouldn't receive more than entitled to.  I think $346 is a fair price.  I have this all in text messages of her threating to *** me, call the tv station,  a lie from ******** saying I wouldn't work with her.  I  could only email ******** and that was painful. She wouldn't answer all my questions.  I had to end up sending 1 email at a time with 1 question to get an answer to that question.   That drag that process out to an extra day. 
  
  
  
  Thank ********************************************************* style="background-color: rgb(255, 255, 255);">

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