ComplaintsforProsperity Tax Service
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This service is not a good service to use. I provided all of the information needed prior to the tax deadline. After trying to contact them from March to mid June, I was told that they completed the returns but decided that they would not file based on some bogus reasons. They told me that my information had been destroyed and that I needed to find someone else to start from scratch to do my taxes. After going to their database, I see that all of my private information including mine and my wife's drivers licenses and my EIN and several years of past tax returns are still out there on their site after they told us they had destroyed our personal info.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.