Customer ReviewsforGoosehead Insurance Agency, LLC

*** ******* was my agent with Goosehead Insurance. He has done nothing but cost me time, money, tears, and headaches. I was up for renewal. I never got anything in the mail, email and certainly never a phone call as my current insurance was doing an optional depopulation. I get all the other junk emails from him that have nothing to do with me but somehow some way I don't get THE MOST IMPORTANT email. I spent days going through my junk emails to confirm this. Never got a call and now after speaking to a dozen different insurance companies been advised they all do follow up calls in this kind of situation. Yet Mr. ******* did NOTHING!!! He has now costed me over ****** a year in insurance premiums and that's only after a week of me calling over a dozen different companies for quotes. Mr. ******* also advised I couldn't go back to my preferred insurance company. That's incorrect. As well that my 54k in solar panels didn't need insured. I had to leave MULTIPLE messages originally about that to even get a call back. I was promised 3x different times over the last month a call. NEVER ONCE DID I GET ONE unless I called back. I was told depopulation was too difficult to explain to me. Amazingly enough it took another agent at another company about 2 seconds to FULLY explain it to me. I TRUELY feel Mr. ******* made no attempt to help me or even care to help me. Even after insulting my intelligence and me DEMANDING never to speak to him and asking for a new agent he proceeded to call me. A month now I've wasted. He has no intension of helping you, no compassion, and truly doesn't seem to have one shed of humanity when it came to trying to do what was best for his client. Just someone else trying to line his pockets a little more at the cost of someone else. *** to you as say this. I'll pray for your moral compass as it certainly isn't pointing in the right direction to help anyone but yourself.

HI ********- Thank you for bringing this to our attention. Someone from our local team will be contacting you soon to help resolve your issue

Not a very good experience with GooseHead. At first, ***** did a great job finding me an insurance policy that saved me money. Then when the renewal became too high they were nowhere to be found. I asked a few times to call me and let me know what options I have. He only had excuses. Never once did the guy actually call me back when I asked him to. I finally just found a place on my own and dumped them. Not I keep getting DocuSign emails for canceling my policy from other agents. I already did all that. ********************. Needs someone to take charge and straighten things out.

We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.

Absolutely horrible company. I got scammed into using them to to close on my home. They could not find our address to do an inspection and refused to give us the information to set up the inspection. Then they told us our policy would not be cancelled and turned around and cancelled it anyways in the middle of hurricane season. I have a call on a recorded line guaranteeing that our insurance would not be cancelled yet here we are. I would absolutely not recommend using this company at all unless you want to lose your entire home. And their rates are ridiculous. The worst company I have ever come into contact with and take pride in taking advantage of new homeowners. I will tell everyone I know to share this about this company via social media so no one will be in this predicament like us.

We have received the complaint and appreciate the opportunity to respond to our clients inquiry. Due to privacy concerns, we are unable to post a reply for public viewing, though a detailed response will be communicated directly to the client via email.