ComplaintsforTexas Tires
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Complaint Details
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Initial Complaint
08/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
After they were done with my truck I put it in reverse and it make a very very strange noise, something Ive never heard before from my truck. (Which it DID make very nervous) after driving it for about 10 mins I had to get off the highway (on my way back home mind you its a 30 min drive, got my truck back 10 mins into driving and my rear axle and front axle lock up). Now that I almost had a very scary near miss accident on the highway I called them to talk with the manager to ask what they did and why now all of a sudden my truck just locked up and wont move an inch along with my rear diff leaking a lot of fluid, the manager says not our fault, tries to flip it on me when I just took it to them for a balance and THEN ***************************************************************** anything of this sort before I took it in or else I wouldnt have even drove my truck. He proceeded to hang up on me and then I was stranded looking for a tow truck in this 103 degree weather for about 2 hours. Issue wasnt resolved, truck is now being looked at by a shop and if this doesnt get resolved after I fix whatever they did wrong by taking them the bill I will go to the BBB and potentially getting a lawyer. Long story short DONT take it here if you cant watch whats being done, gets done EXTREMELY fast. If you do bring your vehicle here good luck. ??Only reason I gave it a star is because you have to or else I wouldnt even rate this place.Theres no other documentation to upload because I called and spoke with their regional and he did not want to help resolve this issue that happened 10 mins after leaving his store. They said they contact me and its been 2 going on 3 weeks and they have no plan on returning my call. Contacting the BBB on guidance and support on getting my situation situated as they probably have done this to more people the only difference is I will contact yall (BBB) and most others wont.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.