Business ProfileforWillis Animal Hospital

UNBELIEVABLY BAD! WORST CUSTOMER EXPERIENCE EVER. WOULD GIVE ZERO STARS. I should have paid more attention to the online reviews for this vet, Dr. Sherrie L. Hartke DVM. My small dog and I are a customer of Willis Animal Hospital and Dr. Sherrie L. Hartke DVM. Our first visit was earlier this year and my dog received an annual checkup, bloodwork and vaccinations. The visit was fine and Dr. Sherrie L. Hartke DVM was professional and courteous. Yesterday I needed an Rx for Royal Canin Weight Control dry dog food, as it was discussed during our previous visit that my dog should lose weight. I called the office and asked for the prescription and they told me that they would not email it to me, that I had to pick it up in person. I live at Lake Livingston and it is a 70-mile round trip and 1.5 hour drive for me to get their office. It's very inconvenient and time-consuming. I arrived at Dr. Sherrie L. Hartke DVM's office today and after ringing the bell, Dr. Sherrie L. Hartke DVM greeted me at the front. I mentioned that I was driving 70 miles and taking 1.5 hours just to pick up an Rx, and asked why they couldn't just email it to me? She said that it's one of the ways they keep their costs down. I'm a CPA and very familiar with product and labor costing and I knew her response wasn't valid, so I asked why it costs more to email the Rx. Then she said that well mistakes can happen and that's why they don't do it. That response makes no sense as well. You simply take a scan of a written prescription which creates the digital image, and you email that image to the customer. Companies and offices have been doing this for 20 years. It's not new or special technology. In fact I saw a Brother (brand) printer/scanner in the reception area, so the investment had already been made in the technology. The vet, in a huff, retreated to the back area. At that point I decided that I would no longer patronize this office and Dr. Sherrie L. Hartke DVM, so I rang the bell again so that I could ask the Dr. for a copy of our medical records. I rang the bell several times and there was no response. So after almost 2 minutes I walked thru the door from where Dr. Sherrie L. Hartke DVM had previously emerged, and I asked for a copy of the medical records. Her response: "We'll email them to you." To which I responded..."so you can email the medical records but you can't email a prescription?", to which Dr. Sherrie L. Hartke DVM angrily and loudly responded "WE JUST DON'T DO IT!". Wow. To say I was shocked and dismayed is an understatement. I have never received this type of treatment from any type of Dr office, ever. So, no doubt Dr. Sherrie L. Hartke DVM will respond to this review and try to refute my comments so I'll address this now. She might say I was rude. I wasn't, I simply asked questions. She might say I raised my voice. I didn't, I simply asked questions in my normal tone of voice, yet she raised her voice at me. She might say I was badgering or insistent - I wasn't, I just simply asked questions to try to understand. In summary, I found that Dr. Sherrie L. Hartke DVM's behavior toward me and my pet was unprofessional, rude, untruthful, and very disappointing. I will never return to this office. I will probably report Dr. Sherrie L. Hartke DVM to the state board. I encourage others who read the reviews here to take notice.