ComplaintsforAffordable Dentures & Implants

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On January 5th, 2023 I paid to have both my upper and lower dentures realigned. I had an adjustment on my lower dentures on January 9th and scheduled another appointment for January 12th. My January 12th appointment was cancelled due to a medical emergency for **************. I was told by the receptionist to adjust them on my own, as a temporary fix, using an ***** board. Or I could try another office but they may not honor my free adjustment period and I may have to pay out of pocket for those services. I had to go out of town for a few weeks with a medical issue with my 89 year old mother but ************** was not available during my absence anyway. I tried to make an appointment upon my return but ************** was still not back. His office said he would be back on March 6 and I made an appointment for March 10. On March 9 I received a voice mail message that ************** still wasn't back yet from his medical emergency. They indicated he most likely wouldn't be back until the end of April or beginning of May. I told the person who was answering the phones that I couldn't wait any longer as I have had several sores in my mouth and find it difficult to bite and chew. I asked if I could get a refund for my lower denture realignment. At least then I could use that money to pay for an adjustment elsewhere. She said I had to wait until ************** came back to fill out a form. She gave me the *************** phone number and they told me they could not do anything either. I was given a suggestion to go to the Affordable ************** in Riverdale, 1 hour from my home. When dentures are realigned they often need several adjustments. This would mean several trips one hour each way to have my dentures realigned. I realize medical emergencies cannot be avoided but I do feel that there should be some solution to take care of existing patients that doesn't require more money out of pocket on the patient's part.

  

  Business response

  03/14/2023

  We first apologize for the inconvenience of our patients during this time.  ************** had a major surgery that took him out of the practice and he to this date is still out.  We hope that he will receive a medical release in the near future.  It is true that patients are advised to visit the Riverdale practice for care during this time.  **************** the owner of our Riverdale practice would be happy to see this patient or any patient and do the proper adjustments at no charge.

  To help cover the expense and trouble for traveling to another office, we would be glad to give our patient a $50 **** card after the completion of her visit.

  The office address is:

  Affordable Dentures and Implants

  4035 ************** Suite C

  *********, **** 84405

  **************

  Again, we apologize for the inconvenience, and we hope that ************** is able to return to work soon.  

  *******************************

  Manager Field Operations

  Affordable Dentures and Implants

  **************

   

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩