ComplaintsforColonial Building Supply, L.L.C.
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On Friday July 15, 2022, at approximately 2:45 p.m., the garage door fell off the tracks when I was shutting it. I had no information about who had done the initial installation. I called the representative of the builder but had to leave a message and received no response, so I called a company who could come do repairs right away. I couldn't leave my garage door open all night, let alone possibly all weekend. The repairman found a number of issues with the door. When I discovered a few days later the installation company was Colonial Building Supply, I reached out to them to ask for reimbursement of the repairs. I was told by a representative of the builders after I had the issue that the garage door had a one-year warranty. I have no documentation about the date it was installed, but I know that we're barely past the warranty deadline since I'd been in the new home for 13 1/2 months when this incident occurred. The company representative told me they'd probably have honored the warranty if I'd called them first. The problem was that I had no information on their company at all to try and call them. The repairs cost me $753.55. I've attached my receipt for the repairs and a document outlining the email exchanges with Colonial Building Supply but I still have no information about the company or any paperwork from them detailing the warranty or anything else.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.