Business ProfileforIntercap Lending, Inc.

My wife and I have had a mortgage with this company for a few years now for a house we bought in ********. I am an active duty Soldier that was forced to moved due to receiving orders to be stationed in **********. We were able to rent our house out for about a year and a half but ended up losing the tenant. My wife has been forced to stop working and stay home with our two young kids because of the inconsistency of child care due to covid. We asked this company for a forbearance with the mortgage in November, which they agreed to for 3 months. During that time we decided to sell the house in order to cover us until my wife could get back to work. We did not pay the mortgage in December because of the forbearance the company agreed to and we sold the house in early January. The company gave us a mortgage late fee for not paying December and January (which they later reversed) and they reported us late to the credit bureau. We sold the house on 10 January of this year so we had to pay the interest that was owed for December and January which was fine, but the biggest concern is the company reporting use late after they agreed to the forbearance. As a result, both my wife and I have had a 100 point decrease in our credit scores. Before this we were considering using this company for future loans but after this, we will never use this company again.