ComplaintsforBohme Boutique
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased some dresses from BOHME ******* in July 2024. The dresses were advertised as being made from linen and cotton. I carefully measured myself and purchased the correct size. When the dresses arrived they were cheap polyester blends and about 3 sizes smaller than originally advertised. One of the dresses did not contain a fabric label indicating the blend but it felt similar to the other dresses. I immediately contacted the company to return all 3 dresses because of the misleading labelling and fabric/sizing issues. I was told that everything was final sale. Not once during the transaction did the website mention anything about a final sale. The customer service representative told me they would give me a 15% return. I persisted and told them that they owed me the full amount back-not only because the dresses didn't even begin to fit but because they lied about the fabric content itself. I emailed them again and again and they finally agreed to giving me a 30% refund. I told them that that was not sufficient for me and that I would be contacting the BBB. They said 30% back was their final offer so I told them to refund me that amount and I would still be contacting the BBB.Business response
08/07/2024
Thank you for bringing this to our attention however we have no record of any customer with this name. We have no purchases under this name or address. It is my belief that she bought these dresses from another company and not us. Can you have her please provide proof of purchase so we can look into this further? Nothing of what she describes aligns with our business practices. We are committed to customer satisfaction but would like to ensure she indeed purchased from us.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.