ComplaintsforDelray Services, LLC
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Complaint Details
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Initial Complaint
04/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I purchased an American Express gift card on 4/8 and it was hacked 1 hour later and fraudulent purchase made from this company. I contacted company and they have provided me with name of purchaser of Villy d salley who is a scammer and they have not refunded me this money. They tell me someone will call me back and they don’t. I have all documentation to show I purchased card and did not place the order. Please help me asap. I don’t want to email card information because of rampant fraud.Business response
04/19/2024
***** ******
We are really sorry to hear that. Please be advised to provide last 4 digits of the card to locate the transaction and provide you complete refund.Customer response
04/29/2024
Please reopen my complaint ******** against del ray services. I didn’t receive email with response from company until today. They indicate they will refund me the charge. I will need information on how to get the refund from them. They ask for last 4 digits of card and in this case it was a gift card. They didn’t provide any further information on how to provide that info. I will accept the full refund. Please advise next steps including reopening case and assisting with my receipt of refund.
Thank you.
***** ******
Sent from my iPhoneInitial Complaint
03/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was trying to pay my Siriu XM bill - renew accounts through the SiriusXM app. The phone number rolled over to this business. I was online. I thought I was speaking to a representative who said he was with Sirius Xm and he could renew the account. He had an accent. I gave him my debit card number, and he debited my account for $150.00. Then I saw the money didn't go to SiriusXM it went to this company. I tried calling them back, but could only leave a voicemail.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.