Customer ReviewsforPodium

This company deserves zero stars. They were recommended to us through a distribution company we go through. We are ***************** dealers. We signed up for them at a set price monthly price. They decided to up the price and make it a weekly payment for a yearly contract without contacting us about it. They are still harassing us and contacting our costumers that they shouldnt not be contacting and we havent used them all. Not one bit. We have contacted them over and over telling them that we do not use podium and we need to be taken off of their services. They act like they cant help us. They will tell us to make an appointment for a later time, then the appointment never happens. They are relentless and take advantage of small companies. They scam every single company they come in contact with. They are a terrible business and should be shut down. Do not sign a contract with them! They will run your business into the ground. We had to contact our supply house that promotes them to relinquish our contract that we didnt even get to use. They are still harassing us and our customers.

******, I wanted to follow up on your recent concerns and make sure weve addressed everything to your *************** part of our commitment to resolving your situation, weve already taken the following steps:Your account was canceled, with a mid-term cancellation granted as an exception to our policy.Our onboarding and customer success teams worked diligently to reach out and assist you with completing the onboarding process, but we understand that you chose not to move forward with this.Weve also processed a refund and applied credits to cover all charges from Podium, including any outstanding invoices.We genuinely want to ensure that your experience with us is resolved as smoothly as possible. If there is anything further you would like us to address, or if you have any additional questions, please dont hesitate to reach out.

These people have called me 16 times since March even though I have blocked their number. GET THE HINT!!!

Thank you for your feedback, and we sincerely apologize for the repeated calls. We take your concerns seriously, and we have now added your number to our Do Not Contact list to ensure you are not contacted again in the future. We appreciate your patience, and we apologize for any inconvenience this has caused. If you have any further concerns, please feel free to reach out.

Podium does not take a NO for an answer. After being presented with their services and pricing we decided to go another route and different Vendor and are terrorized now by their call center on a weekly if not daily basis. Multiple phone numbers of their call center have been blocked and they just keep calling. They have been warned about a complaint against them to the *** and ***, no success.. i hope they will stop calling once enough complaints have been filed

Thank you for reaching out and sharing your concerns. We sincerely apologize for the ongoing calls youve experienced. Your feedback is important to us, and we take these matters seriously.We have placed your information on our Do Not Contact list, ensuring that you will no longer receive communications from us. If you have any further issues or questions, please dont hesitate to let us know.

Well, if there was 0 STARS, that is what they deserve. I had a sweet salesman who I told I am not good on the computer. He was telling me how this will be a game changer and bring business. I told them that I have Birdeye . They tried to convince me that they are not ****** accredited. I reluctantly signed after he convinced me. They set up an appointment with ******* for onboarding. (She did absolutely nothing but show me how to get reviews, I already have on BIrdeye. I called Birdeye to tell them that I wanted to switch. However, I am under a contract that I thought was month to month after the year. It automatically renews. I called podium to cancel and they would not let me. They said past the time to cancel. I said I cannot afford two contracts. ***** the sales person who I reached out tells me to threaten Birdeye. Podium set up an appointment for a person to come check my phone the same day I had a meeting with *******. I waited for 4 hours. He absolutely did nothing. The team at podium never reached out to follow up after they knew he was coming. They were supposed to buy my numbers from ********. So my phone was not compatible. 3 weeks passed and heard nothing I saw a charge on credit card which I thought should not be charged until we get service set-up. I disputed at bank and was reimbursed.Then another person is now in contact with me and her manager. I told them I cannot afford so they reduced the contract down to basic. Now 4 months has gone by. I agreed to minimum contract which was substantially less. She tells me I need my ****** info. I wasn't able to get since my computer skills are not so good. SO, since I cannot get info from ****** we cannot do anything. Then I see all these charges and I said we haven't even done anything. So when I gave them my credit card they charged me the $612.32 payment 3 times. Then another payment was charged which was the payment the bank got back for me. VERY *****************. SAVE YOUR$

I'm sorry to hear about your experience and the issues you've faced. This is not the level of service we aim for. Your customer success manager has been in contact with you to rectify this situation. Thank you for bringing this to our attention, and I appreciate your patience as we work to resolve these issues.

I have REPEATEDLY requested to not be contacted by anyone from this company, and every few weeks I get either another phone call or email trying to get my company to sign up with them! I told them the last time they contacted me that if they did it again, I would be leaving them a review. After coming here and seeing ALL of the negative ones already left, it doesn't appear that they even care.

We apologize for the frustration caused. I have put your company on our do not contact list.

This company is trying to extort money out of our business. We ended our contract due to the service being terrible. We did so at the renewal. Prior to the renewal, we dropped the services down to a lower amount. They fraudulently kept billing our card on file. I blocked them on the card. They do not show for scheduled appointments. They keep sending new contracts that have hidden renewals in them. We do not sign them. They state that we have to sign it to close the account, but the verbiage has us renewing for a year. They unprofessional and down right trying to extort money. We owe them approx $600 and they are threating to send us to collections for over $6000 and it is all fake. We called and emailed multiple times to cancel this account. I honestly do not know what to do at this point. I am calling an attorney today because it has wasted hours and hours of my time. I could use any help I could get.

We are sorry to hear about your experience and frustration with Podium. Your Customer Success Manager and their manager have reached out to you to discuss your concerns further.

I used Podium to help start my new business. Features were fine, but the product was very expensive. We decided to try other platforms that cost less and had more features, but wanted to keep Podium still. When we made the switch to try other platforms, our number was removed from Podium which means although we still had their service, we could not use most features. Over a period of months I tried contacting support to get a new phone number, but did not get help. I paid for months for a service I could not use and Podium would not reimburse me. Despite that I tried to give them another chance and use their phone services. I was sold a list of services they could provide, so signed up. When they scheduled my call to set up the new services, their representative told me that what I had been promised was not a service they could provide me. Many, many weeks later I am again in a position where I dont have access to all my features, yet they are still charging me!When I called in to undo the phone lines I added, I was told I am in contract and that cancellation is not an option. As of today, I am unable to cancel, yet I am still paying for services I dont have.

We are sorry to hear about the frustration and inconvenience youve experienced with Podium. We apologize for the misalignment you felt during the onboarding process. Our team is able to provide the service you were asking for and we would like to get this implemented and working for you. We have been trying to reach you to discuss your account in detail. Please contact *************************************** and **************************************** for further assistance.