18 Customer Reviews
Sort By
Review from Crystal A
1 star03/28/2024
I had placed over a $100 order during their "moving sale", going on now, I received less than half the items. After waiting way longer than necessary for them to ship. These were to be Christmas and birthday gifts for the upcoming 2024 year. Once contacting them they said I should have had another package and it was lost in transit. I don't honestly think they shipped more than the one package. If you can't keep up with the quantity of items ordered you probably shouldn't advertise you can. I've ordered multiple times from this company and it's just unacceptable that they leave you hanging. I won't be ordering from there again. Take my advice, stick to Amazon. If it seems to be too good of a deal, it probably is.Review from Jill L
1 star01/25/2024
Do not perform any work for this company. They will NOT pay you. We have been trying to collect from them for 4 months now on HVAC work we performed. Now they will not answer our emails or call us back.Review from Stacy K
1 star12/14/2023
Have ordered from them several times before and had a good experience. This year has been a nightmare! Ordered Christmas presents on November 24, 2023 to make sure they would arrive in time. Here it is December 14th, my packages haven't even been shipped yet. I can't get any answer of their customer service phone, or any of the other numbers I have looked up on line, can't get anyone on their chat either. They have all my Christmas money, can't get hold of them so I can't even get a refund. They have ruined my family Christmas plans! I will never order from them again!
Qualtry, LLC Response
12/15/2023
We have been in communication and giving updates to the customer in both chats and email. We have informed her regarding the potential delay due to surge of orders for the holiday season. We even offered a refund if it's a time sensitive matter to which the customer has not confirmed yet If she is willing to wait for her order.Review from Shelly W
5 stars05/07/2023
Ive always had had great customer service and support if I had an issue.Love all of the products I have ordered from from them, with no issuesQualtry, LLC Response
05/19/2023
Thanks for the outstanding review, ******! We really appreciate your loyalty as a customer.Review from Nira L
1 star01/24/2023
This company is a scam. Sells groupons you then cannot use. After an hour with customer service, "it might be a website issue, try again in two hours"Qualtry, LLC Response
01/25/2023
******* already provided a refund for the non working code that the customer mentioned. We are looking at the matter further to check and fix the website issue that the customer was referring to.Review from JoAnne F
1 star12/17/2022
I placed four orders with Qualtry the first order was on 11/27/22. It still shows unfulfilled. I called and was told due to short staff they are running a bit behind. My next three orders were 12/1/22, 12/2/22 and 12/3/22. I received the 12/1/22 order HOWEVER, there are two bags that do not belong to me. I called three times and emailed twice to have them correct it and ask about my other orders. On 12/14/22 ******** from Qualtry left me a voice mail and again said my customization is complete but they are short staffed in the fulfillment department. I tried to call back and sent another email. Today, 12/16/22, I left a final message DEMANDING ALL my money back. I spent a total of $301.79. I would like a reply from a COMPETENT person who knows what professional customer service is! These were supposed to be Christmas gifts.Qualtry, LLC Response
12/19/2022
A Refund for the missing two Personalized Christmas Drawstring Santa Gift Bags from the customer's order #******* was already processed. The refunded amount will be posted back to the customer's mode of payment in 3-5 business days. A refund notification will also be sent through the customer's registered e-mail. We are not requiring for the two incorrect items to be sent back to avoid anymore inconvenience for the customer.Review from Savitri S
1 star08/31/2022
My first order through qualtry went smoothly,.that was couple of years ago. But this time I had the same situation, had a code with Groupon, tried to process on line, spent long time but could not complete. Every time I tried, there was an error(that I could not locate). Tried to contact the company since could not find the phone #(that time), now I see their contact # on line. Someone responded. I thought that I am getting my shipping. Nothing happened. After couple of weeks, I went back online(so that I do not loose my money from Groupon). The order went through. After about 3 weeks, I got one piece instead of 2! On top of that I could not unscrew the ring of this travel tag and the other side of ring will open without unscrewing the loop! Making it useless.Qualtry, LLC Response
09/07/2022
What the customer purchased through Groupon was a discount code that can be applied on an order through our website for a personalized product.However, in spite of our reminder for voucher code users on our website that If they are using a redemption code, they please make sure the quantity in their cart matches the quantity that their code is good for. The customer only place an order for one luggage tag so we made and sent one luggage tag to the customer.When the customer reached out to us about this, we provided a courtesy voucher from us directly so that the customer can place a new order for the luggage tag that she missed since the voucher she purchased from Groupon is only good for one time use.We did not miss anything on this issues, we provided and delivered what was ordered from us which is one luggage tag.Review from Cynthia W
1 star07/14/2022
I wish I could give zero stars - Ive never heard of this company and I started getting text messages advertisements. I hate that so much.Review from nc pa
1 star01/17/2022
I would give no stars if I could. This company and their customer service is horrendous! I ordered several items on December 1, 2021 and it is now January 17, 2022 and I have yet to receive my order.I have left messages, sent emails, and called numerous times without responses.These items were to be Christmas gifts, which, of course, that will not happen. Very disappointing.Please don't believe shipping delays due to COVID, I have ordered from at least 20 other online companies prior to Christmas and received my order within days. They are just in that incompetent!Beware, on the website it states orders are usually ready in **** days. It has now been 7 weeks that they have my money, my delayed Christmas gifts and I have nothing.Please do not use Qualtry if you want something in a timely manner. Don't waste your time, patience or money here.Review from Mina S
1 star01/13/2022
Made an order over $100 on Nov. 17, 2021. It is now Jan. 13, 2022. I've sent numerous emails, kept receiving automated replies but no real status update. Shop app indicates partially shipped for a long time but NOTHING! No item. No response. Just my money taken. This company needs to be closed. It's a joke.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.