ComplaintsforOnlineitools.com LLC
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Complaint Details
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Initial Complaint
04/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I had been a member with eHarmony in 2021. During that time, I had to change my email address. I turned off the auto renewal function under my new email address, and now they are charging me under the old email address. Obviously they have cross reference ability, and my name, address, and phone number are the same. Furthermore, each time I send a complaint/email to them, I get an entirely new representative and answer. It seems to me that they’re trying to take advantage of seniors like me by finding a way to continue auto renewal. The auto renewal function is hard to find even when you follow the instructions on their website, but again, I turned it off using my new email address. They are continuing to charge me. Their system doesn’t work for seniors at all, and the parameters I chose were ignored. I have copies of all the back and forth emails, but I don’t know how to send them. (These dating services should not accept clients over the age of 60, because it doesn’t work for older clients at all.)Initial Complaint
04/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
I bought a **** coffee maker at ***** and bought a warranty to cover it for 3 years from ****************** and the coffee maker did not work. The first replacement did not work, so bought a second one. It does not work after 10 months. I called Allstate but for an old person who has a rotary phone, it is impossible to push the telephone to connect. So Allstate disconnected me and I sit here with a coffee maker that does not work yet costs a lot of money. To me, this is theft. Allstate is not responsive to non-touchtone users.Initial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Counselor ******************************* and I had an appointment scheduled for 06/19/2019. I was in an extremely low point mentally, and she was aware of my abandonment issues when she did not show up for our scheduled zoom meeting. I waited around for **** minutes, and closed out the browser. We have had no contact since this upsetting event, and I am now being billed $75.00 for missing the appointment.Initial Complaint
04/06/2022
- Complaint Type:
- Billing Issues
- Status:
- BBB unable to locate business
My wife and I cancelled our membership at the local ********** **** in March of 2020 because of Covid. We did not realize nor were we told that they were "freezing" the account for 1 year. In April of 2021 the **** began to charge our credit card on file for $65 per month without informing us that the membership was reinstated. We never visited the **** during that time and once we noticed on the digital statement the monthly charges in March of 2022, we called to have the $710 credited back to us or credited to us for future visits. They declined to do either, although they did issue us a check for 2 months membership of $130. They have fraudulently kept $585 and refuse to refund or credit us that amount. THIS IS FRAUD! **********************************************, ************ **********************************************************************************Initial Complaint
02/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On June 12, 2021 I made a purchase from Scooter Factory USA. The purchase was for roughly $5,798. They were made aware of my disability, why I needed handcontrols. I have been housebound for years and wanted to be able to ride around my neighborhood and enjoy some freedom. The original order said that the Scooter would take 60-80 days for delivery. Once It had gone past 80 days I made repeated inquiries about a delivery date. Most were completely ignored, At this time my tone with the business began to change, which was when Duane L********* eventually replied to my email, he offered no explanation or apology. Fortunately I choose to carry out all my business with the company via email, which gave me a hard copy of all of our correspondence. Shortly after receiving his emaiI saw a segment on shipping containers being backed up for months. Now it made a little more since. They order from Japan. The problem for me with this is that I specifically ordered from a company with U.S.A. in the title, not from Japan! This alone is very misleading. When it was taking months, I told him to just cancel the order at which time he told me that if I were to do that they would keep 20% of the purchase price per the TINNY TINY writing on the purchase agreement. I explained to him that a contract worked two ways, not one and that the same contract said that i would have it in 60-80 days! They received the car on November 6, at the lot on that day and siad that it would be checked over and shipped to me. That took another two Months!!! 7 months that I waited. Now it sits in my garage, dirty as it arrived, door that will not lock, and a battery that will not hold a charge, they didn't 3ven send an owners manual. I am done. He doesn't reply to my emails. He was given the chance to fix it, now I just I want my money back!!! HE is taking advantage of the handicapped!!! Willing to share the emails ******** ****Initial Complaint
02/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Every year my promotional period runs out with ATT. I have to call them every year (which I have been doing since 2012) to negotiate a new price for the next 12 months. My promotional period ran out 10/2021. I called, negotiated a new price and they sent me email confirmation of the changes that were made that would be in effect for the next 12 months. I have direct billing tied to my credit card and noticed the charges did not reflect the new terms and conditions I agreed to. After multiple calls I was transferred to the ATT locality division sometime in November 2021 that assured me the price they promised 10/2021 would be honored. I continued to be charged the higher amount. I spoke to an ATT agent over the phone that assured me they could not honor the amount ATT offered 10/2021 so she said she would sign me up for the best plan she could see. She signed me up for the more expensive plan 12/2021. I have included screen shots of the 10/2021 offer as well as the 12/2021 offer. The paperwork they sent clearly states the agreement is binding for one year. My question to you is can you help me with this? Is ATT so big they can just void a contract offer that was accepted by their client by saying. "I'm sorry we just can't honor that offer we made you"?Initial Complaint
02/02/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
View this email in your browser. Hi ******* - thanks for your order, we hope you enjoyed shopping with us. Questions About Your Order? Please call us on the below number we would be happy to help you. ###-###-#### Your Order #***************no Order Information Invoice No - ******* Name on Invoice - ******* ******** Amount - 974.85 USD Product - ETH Coin Placed On 12:42PM Tuesday, February 01, 2022 Thank you for you business! We appreciate you've chosen us. Sincerely, Jessica S***** Online Payments Team ** **** **, Spearfish, South Dakota 57783, USA © All Right Reserved. Want to change how you receive these emails? You can unsubscribe from this list.Initial Complaint
01/23/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hi, My name is ******** ****** **********, I booked a flight with spirit on Jan 4 and changed the flight dates a few hours later. I was charged an extra $700 for the modification. When I tried to call Spirit they were not helpful - said I needed to wait a few days to get a response from their email department, and because the flight was so close to the booking modification date, I ended up boarding the flight and they said that they cannot give me a refund since the flight was already boarded. I tried to dispute the charge with my card as well but the charges had not appeared on my statement as processed so I had to wait till after the flight to dispute it and the card company said that since the service was provided they can no longer assist me. $700 for a small modification is unreasonable and outrageous and I could have flown with any other airline for a lot less money than the total of $872.36 (for a cheap flight from Laguardia to Fort Lauderdale) if I would have had proper assistance from spirit customer service to receive a refund prior to taking off. I have attached the email confirmations that I received from spirit right after the initial booking and the booking modification as well. The emails include: the dates and times the confirmation emails were received, the original flight booking dates, the modified booking dates, passenger names, the flight numbers and the flight confirmation number. Thank you so much for your assistance! ******** ****** **********Initial Complaint
12/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
To Whom It May Concern: I purchased a Sterns and Foster Mattress at the Mor Furniture Store on Menual in Albuquerque. Kendall, one of the employees at the Mor Store, said if the mattress made my back hurt, I can exchange it. Never mentioned any cost of delivery or anything else. I exchanged the first mattress I bought (Tempur-Pro Luxe firm, cost 3,673.13), and I told Kendall that I would prefer to return this mattress instead of going through the hassles of exchanging a mattress after mattress and getting a refund. Would you please let me know what steps I need to take? I even sent him a copy of the return policy with Tempur-Pedic. Tempur-Pedic Return Policy -"We believe you'll fall in love with your mattress—after all, 95% of owners are satisfied with their Tempur-Pedic mattress. We want you to be confident, so we offer our 90-Night Trial. We ask you to try it for 30 nights, and if (during the first 90 nights) you don't love your new mattress, call us at ###-###-####. We will work with you to address your concerns. If we can't find a way to make you happy, we will take the mattress back, and refund your money, less shipping charges." Kendall said he had to wait until his general manager gets back on Saturday, and he will give me a call. Kendall texted me Saturday morning, and after talking to his General Manager, they cannot return the mattress. His General Manager said we could make another re-selection, but there is no option to return the mattress. So, he recommended Sterns and Foster (cost $2,599, I think. Never saw the bill). So, I exchanged the second mattress. They never said anything about charging me extra for delivery, and I have never received a statement or receipt for what I purchased. Now, I am getting a bill from the Synchrony credit card, and the amount is $3,895.13, and I don't even have a Tempur-Pedic Mattress! How is that possible? The activity displayed may not match your billing statements and may not reflect recent transactions.
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Customer Complaints Summary
9 total complaints in the last 3 years.
0 complaints closed in the last 12 months.