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          Xidax, LLC has 1 locations, listed below.

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            Business ProfileXidax, LLC

            Computer Dealers
            BBB accredited business

            Contact Information

            145 W 7200 S

            Midvale, UT 84047-3722

            Visit Website
            (877) 943-2972

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            Customer Reviews

            4.53/5

            Average of 62 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            22 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/10/2013

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            High-Performance Desktop & Laptop Gaming Computers

            Business Details

            Location of This Business
            145 W 7200 S, Midvale, UT 84047-3722
            BBB File Opened:
            5/30/2013
            Years in Business:
            13
            Business Started:
            9/2/2011
            Business Started Locally:
            9/2/2011
            Business Incorporated:
            9/2/2011
            Accredited Since:
            6/10/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Shane Peterson
            Contact Information

            Principal

            • Shane Peterson
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I bought my PC last year at the end of September 2023 and everything was great up until a few months ago when I started having issues with my computer. I contacted them several times left several emails even got in touch with their one of their sales reps and they refuse to get back to me in any sort of manner I call and sit on hold everyday and no one answers.
            Read 21 More Complaints

            Customer Reviews

            62 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Clarence T

            09/29/2024

            I originally filed a complaint with the BBB because my $2400.00 gaming pc came without any of the Xidax gaming shield software that we paid for and was charged for only for Xidax to respond and tell us to email them so that they could rectify this issue only for Xidax to never respond to the email and ignore us since May of 2024 when the complaint was filed. Myself and my son Have tried ************** of the last several months to contact Xidax over the issue and they have given us the run around and essentially refused to rectify their mistake meaning they knowingly committed fraud by charging us for a service that they never provided and continue to refuse to provide. Their **************** is atrocious one of the time we called their customer service in an attempt to get to the bottom of this issue we were told that they couldn't help us because our warranty was null and void and when we asked how and why our warranty was null and void we were told it was because of our BBB complaint. So on top of Xidax defrauding me by charging for a service they never provided they were ***** enough to void the lifetime warranty on my pc in retaliation for my BBB complaint.
            Read 61 More Customer Reviews

            Local BBB

            BBB Mountain West

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            BBB Reports On

            BBB reports on known marketplace practices.

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