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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased carpeting for my home from ALL ABOUT FLOORING (***************************) in 2021. At the time of purchase, ***** made it clear to both my husband and myself if there were any problems with rippling, pad, carpet, etc. he gave a warranty and those repairs would be handled at no charge.On December 7, 2022 I texted a photo to ***** of some rippling happening in the carpet. He didn't respond for a week. I sent more texts and he finally said he would come out after Christmas to do the re-stretch. He ghosted me for another week and I sent another text asking when he could come since Christmas wasn't going to happen.I didn't hear from him until Feb 19, 2023 saying he didn't forget about me but had just been "crazy busy". I have heard NOTHING more from him. (I have the entire text exchange)THE CARPET NEEDS TO BE RESTRETCHED ASAP before it is damaged beyond repair and I expect ***** to make good on his warranty.Business response
10/17/2023
I so so sorry I'm going to get on this this week and call my installer to get over there to restretch this sometimes life gets hectic and things get hard but it's totally my fault and I totally apologize my deepest apologies the owner *****Customer response
10/24/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.