Customer ReviewsforApex Clean Air

This company is a scam, and heres why:I needed to have the Furnace inspected due to failure. The technician stated the blower motor was out. He explained two prices for a new motor; original one according to the brand $1600 and a universal motor $1095. With doubts I agreed since it was a snowy day and the house had no heat. He then charged me $250 to clean the blower. I come to find out the a NEW motor blower cost $265 to $300 directly from their website. When I called and asked about this, the technician then changed his prices of the motor from $1095 to $400 and the rest was due to labor and cleaning. What the hell? He charges $300 the hour? Then I called the office and the scheduler stated that they assign a pay amount per hour to their techs and definitely not $300. He scammed me and that is messed up for this company to do with their customer demonstrating no integrity on what they do.

Scheduled an appointment, they were a no show. Said they made a scheduling error. For this they gave me a $50 credit. Rescheduled and they showed up. The $49 special turned out to be a high pressure sales tactic to do a whole home cleaning. I decided to do the whole house cleaning for $248. On line there is a $50 off coupon if you do a whole house cleaning. Yeah, never got that surprise. Then they showed me some rust in my ac coils which would only take $990 to correct, but they could do even something better for only $2100. After cleaning my ducts (not much in them) they were concerned for my health as we had some sort of unknown microorganism growing throughout our vents. They did some swab test that turns purple to prove you have unknown killer microorganisms living within the ducts. This could cause grave respiratory issues, even hospitalizations or worse. To finish up, they cleaned the dryer vent which I was happy about getting done. When I went out to my yard, I found the vent broken and the whole open to the elements. Pieces of the vent were on the ground. They didn't even tell me. If you love high pressure upsells, a possible reason you are going to get gravely ill, and want to part with another 2 grand, this is your company.

Do Not Trust Them! Apex Clean Air company have no integrity! Especially the owner! Their employee broke a dolls fingers that was over 100 years old and lied about it. The owner of the company agreed to pay $400 to repair the doll. Now that the doll is repaired he is going back on his word. He claims he now believes his employee. We are empty nesters and no one could have broken the doll in our home we have no visitors but him. We told him in the beginning not to move anything in the formal room but to come get us. He didn't listen and cleaned the vents in that room. He stood up the doll after knocking her over and did not tell us he'd broken her. That's dishonest! He also never finished the job and never cleaned our dryer vent. He said they would be out the following day. I have called over 7 times, sent emails but they refuse to finish their work. They have also refused to pay for a broken doll! I could not afford to fix but went off of the owners word I would be paid. That was 5 months ago! When a company stands behind a lying employee they loose business! They did an awful job and did not complete the work. It cost us over $400.00 and got a bad job plus they still need to finish their work. Dishonest company!

We had a new furnace and AC system installed as well as duct cleaning done earlier this month, and were very happy with the results. The duct cleaner, ****** was very thorough and respectful of our furniture and walls. He showed me before and after pics and the ducts definitely needed to be cleaned. They looked much better afterward. The installer, ****, was very patient and explained everything he was going to do, and then he did a super clean job. All the wires were nicely wrapped and the new ductwork was very neat and clean. We were very, very impressed with his attention to detail. Our house is old and the area was small, and **** took the time to make the furnace look really good. I have to stand near it to do laundry and he made sure the ductwork was out of the way and tightly secured to the ceiling. I would highly recommend Apex for a professional and high-quality install.

************** was great that did the $49 vent cleaning, but like other reviewers, there will be sales tactics. We live in a very old house, so we were actually interested to see what a brand new furnace and AC unit would normally cost so we listened even though it interrupted us during our workday working from home as it took longer to get the noisy vent cleaning done as it paused to get the salesman to do his spiel. They sold us on the additional ** air purifier which costs $169 at ********** or Target online. Therefore, the final cost of $649 would indicate that the ** air purifier install was a whopping $431. They have subsequently offered one free furnace tune up and one free AC tune up. I dont need either.

We get regular checkups and during the pandemic purchased an air filter and got our ducts cleaned--the wash isn't recommended by the *** but it happened anyway. I've never been super impressed but they get the job done well enough. I have been thinking of purchasing an additional air filter for the bedroom and I'm glad I started doing research. Come to find out that the type of air filter Apex installed, which is a UV light, produces ozone which results in serious health problems--it is not recommended! On top of that most UV lights on the market are no where near the price they charged us. Filters that are recommended by health organizations are H*** and they too, even the ones with all the bells and whistles, wouldn't have dreamed of ripping us off like this. It wasn't even installed in the right place--I don't know if that would have reduced the ozone or not, the installer couldn't reach the main system so he just put it in our house in the air conditioner tube. We paid thousands to introduce new risks and potentially a lifetime of health problems. Our health was normal in the years before the installation, things were okay for a while because of all of the precautions, but then we started getting multiple piled on-top of each other communicable illnesses of all kinds non-stop since last autumn for months, it induced anxiety in two people, one hospitalization in another until the illnesses were more bearable and we've even gotten a few days off. My husband and I take different approaches to health and the effect is the same and we're a young family. I AM ABSOLUTELY DEVASTATED and will try and work on my reluctant husband to find a new company if there is no refund; I'd like to take this monstrosity away too, but I guess we can just unplug it if that's too much work since there will be a physical hole in the system. We were also told this would improve the value of our home, but not with every health website onsite warning of the dangers of UV light.

Recently I answered an Email or text from Apex Clean Air telling me me about a special offer for duct cleaning. I took them up on the offer and was very pleased with the result. My existing furnace at the time was very old and the technician asked me if I would be interested in getting a free quote on a furnace replacement. I said I would and several days later I received a call from a Mr **** ****** calling about setting up a time to come by and talk to me about a quote. The next day J.R. and his brother ****** visited me and we discussed the possibility of a furnace replacement. After explaining the different options I decided to go ahead and have the furnace replaced. A little over a week later Two technicians came and started the replacement process. It actually took 2 days. I must say that the whole experience from the duct cleaning to the furnace installation was top notch . I couldn't have asked for more professionalism or better treatment. Every question or concern that I had was addressed with patience and respect. Thank You so Much for being the kind of business that I would recommend to others. Sincerely yours, *************************

This is my experience with Apex Clean Air today. I contact them on the special for 10 ducts for $49. The guy comes in, tall guy, olive skin, brown hair and says he's the manager. (I later find out that his name is *****) I tell him that all I want is the 10 air ducts cleaned for $49 dollars. He says, "well, I have to inspect your system and I'm sure that you haven't had your system inspected since you've lived here." I told him that I had and there is nothing wrong with it. All I want is the 10 ducts cleaned. After he persists, I tell him that maybe this isn't the write thing for me to do and that he should leave because I don't want to be up sold. I called about the ten duct cleaning for $49. He said, "well, I drove all the way out here. You need to at least give me the $49 because I traveled here. And you called us. I told him, "yes, I did call you but it was only for the $49 ten duct cleaning. And you told me that that is something that you are not willing to do so it's time for you to leave." He said, "yeah, I'll leave but you wasted our -ucking time.(a f goes in the space.) The ad is a bait and switch. Don't fall for it.

A few years ago, after we scheduled a visit from Apex to our home, they did a no-show twice, and after they saw my bad review, they gave us some kind of reimbursement or discount. (I can't really remember which one it was) So I changed it to a five star review and said a couple of nice things about the... To the best of my ability. Not this time! 4/10/2023 Update!We had them come to our house again, this time to also clean up the dryer vent system. After drying our clothes, my wife and I noticed some bad odors in the house. We went downstairs and this time, their technician dislodged the dryer outlet pipe and didn't put it all back together. Our entire laundry room was full of dryer lint dust from the dislodged dryer outlet pipe that the technician left open, including all over the furnace, which is very dangerous. We're just lucky we caught that in time. So roughly around 11pm and after a hard day of work, I find myself cleaning the entire laundry room and fixing the pipe connections. Apex Clean Air is a company of incompetence, lack of responsibility and apparently now a fire hazard as well. Do not let these people into your home!