Business ProfileforR.C. Willey Home Furnishings

This year, we bought a couch and a fabric protection plan from them. We picked a couch we loved, had it customized, and waited eagerly for it. They called to say it was ready and would be delivered by the end of the week. I moved our old couch out the night before, but guess what? No delivery. The salesperson screwed up the schedule, delaying the delivery by almost a week. We were left without a couch in our small condo.After raising h*** at the store, the manager refunded us $250. That was the only decent part of this ordeal.When the couch finally arrived, it was a messdirt marks, scuffs, and even plastic screwed into parts of it. The liner on the ottoman was falling off, and one of the sectionals was missing the bracket to join it together. When we called the sales **** she nonchalantly said this happens all the time and basically told us not to expect perfection. Are you kidding me? I'm 45 and have bought several couches in my life without ever facing such shoddy service.I asked what they planned to do to fix this mess. She said she'd talk to her manager and get back to me, and we also scheduled a ***air tech and a cleaner. Surprise, surprisethe tech never showed up. This was after I took time off work to be there. When I called customer service again, I was told they couldnt fit us into the schedule.The sales *** called back to say they thought they'd done enough by giving us the $250 refund. That refund was for the initial screw-up, not for delivering a defective couch. We paid for a fabric protection plan, and they're acting like they're doing us a favor by sending someone to clean it.We love the couch and are keeping it, but Ill fix the issues myself because I refuse to deal with RC Willey again. Their incompetence and disregard for customer satisfaction are appalling. They might offer good prices, but it's at the expense of any semblance of good service or customer care.

Hi *****! I apologize for the inconvenience and frustration you have experienced. You will need to call our Meridian store at ************ to speak with your salesperson or customer service if any other assistance is needed.