ComplaintsforSouthtowne Mitsubishi

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We went to look at and test drive an outlander on Tuesday night. The salesman was kind of pushy. We came to an agreement that we would buy in the car if a hitch was included and we needed it by the weekend. We were supposed to pick up the car the next day we got a call that they didnt put the hitch on and it wouldnt be ready until Friday so we went out and bought another car the business is unwilling to cancel our contract that we signed for the vehicle. We never took possession of it, and we never paid a down payment.

  Business response

  10/14/2024

  The ******** came in and purchased a vehicle from us on Tuesday night, October 1st. They spend hours at the dealership driving cars and negotiating with us. After keeping us after hours, we mutually agreed to a deal and signed all the legal documents.

  On Thursday, October 3, I received a call from ******* ******. The customer stated they couldn't afford the vehicle they purchased. He then proceeded to say he would call the bank and say he lied on the credit application. The customer did a short term loan. I offered to extend it out to lower the payment. I also let him know we offer a 5-day exchange and could find something cheaper. The customer said neither option would work and that they weren't going to go through with our deal.

  About an hour after the call with *******, I received a call from someone representing the ********. He informed me that ******* had lost his job that morning and couldn't go through with the deal. 

  The following week on the 7th or 8th of October I received a call from ***** with the ***************************************. ***** ****** had called to make a complaint against us. 

  According to the ***************************************, the ******** proceeded to purchase a vehicle on October 2nd from ******* ******* in ******. The store in ****** informed the customer that they could cancel the deal they made with us.

  MVED informed the customer that the contract they signed with us was completely valid. 

  The ******** have since paid the down payment they owed us and have taken possession of their Outlander. 

  Throughout the whole process we were honest with the customers. I am always willing to work with our clients to make they are happy with their vehicle. After the initial purchase, the ******** were dishonest and hard to work with.

  Please let me know if you need anything else.

  ***** ********* / General Manager

  *************

   

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 30, 2024, I sold a 2020 ********** Jetta to the dealership for the price of 12,500$. The loan and title was through ********** credit for roughly 10,700$. It has been *************************************** my check for roughly 1900$. They listed the car and are actively trying to sell it. They will not pay me after numerous phone calls until they receive the title from **********. I have no idea why they will not finalize the deal being that they have had possession of the car.

  Business response

  06/17/2024

  As a company we regularly purchase vehicles from customers. When the vehicle has a payoff, we send the payoff in to the lender in order to obtain the title. 

  Occasionally there are issues that can hold up this process. 

  Because of this, we do no release any "Equity Payments" to the customers until we are notified that the title has been released by the lender. This process can take 2 to 6 weeks+ depending on the lender.

  We make sure our customers are very aware of this process before signing the paperwork to purchase a vehicle. 

  We've been told that the title for ************************** ********** should be released any time now. We are more than happy to release his equity funds and soon as we're assured the title is on the way.

  Please let me know if you have any further questions.

  Thanks!

  ***************************** / General Manager

• Initial Complaint

  12/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a vehicle out of state. Sight unseen. They knew this and I was upfront on how honest they needed to be about this vehicle as I would not be coming to look at it. This dealership is not friendly. Not easy to work with. Finance guy ran the wrong information. Was not supposed to run my credit unless absolutely needed to. Spelled information wrong on the paperwork then it was our fault even though we told him how to spell it over the phone. Finance guy asked us about extended warranty. We said we probably wouldnt be interested. He moved on to the next thing. Didnt even explain what the warranty options were. This process took way longer than it should have it was not a smooth process at all. We finally get the vehicle shipped. The vehicle gets here and right off the trailer has an engine light on and drives terrible. Several cosmetic issues that I did not know about I specifically asked the salesman if there were any other than what I had already seen. He told me no the vehicle looks great. This was a blatant lie. The vehicle drives terrible has a rumble and vibration when accelerating. Take it to my trusted GM dealer the next day. They diagnosed a bad torque converter. A torque converter doesnt just go bad overnight and it certainly doesnt go bad being hauled on a car hauler. Get a quote to have the issue fixed. Its going to be over $1,700. Called the salesman to explain what was going on. He was lying to me saying the vehicle drove fine. He said he wanted to help us in anyway. Was told I would receive a phone call right away from the sales manager. Never got a call. I called the sales manager the next day. He told me he would call the guy he was waiting to hear from and call me right back Never called back. I called the next day. Couldnt get through to him Finally called the next day they were open Got the sales manager he was zero help to me said tough luck theres nothing we can do to help you dealer is unprofessional doesnt care about the customer

  Business response

  01/09/2024

  Customer reached out to sales regarding purchase on Dec 09 2023.  Via email and text communication the sent pictures and agreed upon numbers to purchase the 2016 GMC Yuko vin ***************** with ****** miles.  We proceeded to fed-ex paperwork and to the customer in ********.  In doing so the customer agreed to pay cash and buy the vehicle as-is, they also opted out an extended warranty when offered one. "They said they didn't need it". After receiving paperwork back and transfer of the money the customer set up there own shipping.  The vehicle was picked up by there shipping company and inspected and then transported and dropped off with the client.  The client reached out the dealership shortly after receiving the vehicle and stated it was having issues. Since I spoke with ************** and determined that we would try to help out.  The resolution that him and I settled on because we wanted to help with the situation was that the dealership would cut him a refund check for the profit the dealership's profit on the deal of ******** to offset the cost of the repair for him.  We also since helped him purchase a warranty to help protect him from future repairs.  This issue has been resolved please follow up if additional documentation is needed.  Thank you

• Initial Complaint

  11/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2018 Ford Escape on April 6, 2023 from Southtowne Mitsubishi. When the salesman was giving me the information on the vehicle, he told me that it was covered through Ford with an 80,000 mile warranty. When I was finalizing my loan paperwork, I opted in for the Extended Warranty on the vehicle. When I was leaving the dealership, I was told that all my paperwork/contract would be emailed to me. I never received any paperwork or my contract for the vehicle. On October 10, 2023 my check engine light came on and started flashing. I took my car into Ford Tooele Service department to have it diagnosed. While it was there, I had them check to make sure it was still under warranty. I was told that Ford didn't offer an 80,000 mile warranty. They informed me that there was coolant leaking into the motor and it would need a new motor. I had the vehicle towed to Southtowne Mitsubishi to have the repairs done there. I spoke with Jordan in Service and he told me there was no extended warranty coverage and that the cost of the new motor is $7403. I spoke with Dave R********, the General Manager there, and he told me there was no record of any warranty so I'm responsible for the cost of the repairs. I've been calling multiple times a week to try getting in touch with Dave R******** again to see about trading the vehicle in on a different vehicle however he won't return any of my calls.

  Business response

  12/01/2023

  Customer came into the dealership and purchased a 2018 Ford escape on 04/04/2023.   In doing so no one implied that the vehicle came with any sort of warranty other that remainder of the Ford Factory warranty which was a 5 year 60,000 mile powertrain warranty that expired 5 years from the in service date.   In the purchase documents the customer signed multiple documents that stated the car was as is no warranty.   The customer was also offered an aftermarket warranty and chose to decline additional coverage.  I have uploaded those documents.  Customer originally called in to our service department and spoke with Jordan She mentioned that she originally thought the vehicle was still under manufacturer warranty so she took her vehicle to ford Tooele. They advised her she would need an engine replacement and wanted to know what we can do on an engine in her 2018 ford escape. She indicated to Jordan that Tooele Ford was quoting around 12,000.00 before tax for the engine job parts and labor. Jordan advised her that without question we can save her money on that repair to try to help out. In order to know for sure we would need to work a legitimate bid for her and recommended getting the vehicle towed to us to ensure we quoted everything correctly. Once the vehicle made it to our dealership which was the week of the 29th of October the estimate process was completed and forwarded to ******** which was priced parts and labor before tax at 9500.00. ******** began asking what her options were, trade in, payment plans etc. Jordan provided the contact information to Dave R******** the General manager  for possible trade or other options due to the inability to pay for a repair of that amount. Once gathered that trading out of the vehicle wouldn't be much of an option Ephraim advised Jordan to work the cost down as best as he can for the customer  and do what you can to take care of her . Jordan was able to get the total estimate down to 6800.00 before tax parts and labor by reducing the repair to cost on parts and dealership cost on labor advised the customer of what the new total would be and we have since been waiting for what the customer to decide what she would like to do. To this date we have tried to help the customer out to the best of our ability and this is all we can do.   Thank you

  
  

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