ComplaintsforArc Crescentwood Village
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I received a rule reminder from Cresent park office 7/2/2024 this reminder was that we cannot have our AC In the front window of our unit. My complaint comes from the fact this AC unit has been in this window well over 15 years now. We had one prior reminder last year about the same issue- so it only became an issue 14 years in?? We promptly removed our AC in 2023 when we received this reminder. However, we did move the AC until back to the front window after the new location did not only work for us but we also were to see several other trailer units with the AC directly in the front. After receiving this rule reminder again at the start of July 2024, I reached out to Bayshore Cresent view park office and spoke to Lucinda. I asked Lucinda how long there are been a rule preventing AC units in the front window, she claimed this has "always" been a rule. Again However for the 14 years an AC unit was here there was NEVER one prior rule reminder or complaint from the office. I requested if an exception could be made for our family as removing the AC unit would make the home unlivable conditiontions and I have custody of two small children under 10. I was told no exception would be made and there was no empathy or kidness. This is unfair and I do feel like my family is being targeted because why was this rule not enforced for the 14 years prior? Why are there 18 other current addresses in this park that have AC units in the front of their homes? Its unfair to be able decide when and where you want to actually enforce a rule if you ignored it 14 years prior.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.