ComplaintsforKSquared
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The landscaper KSquared LLC layed cement in the backyard of my new home. It is a mess: There was no gravel put under the cement and the large seams are already cracking..The cement is not level and in some places it puddles. The lines are not straight — proper forms were not used and the edges where there should be straight lines are wave like. The sidewalk is not even aligned with ongoing pieces of cement. The cement surface is smooth in one piece and rough and bumpy in others, the cement is sloppy and bumps and lumps of it are on top of adjacent seams. The cement is coving the air vents that are needed to vent the air under the house; KSquared assured me it would be “fixed”—and the fixed areas are worse than the first work. I talked to two other contractors and they tell me the only way it can be “fixed” is to pull it up and start over. I want my money back for the cement. And KSquared over charged me for the grass. My yard was measured and they charged me for 2000 SF of grass and there is only 1369 SF currently in my yard. KSquared crew dropped and dragged a palette of rock or something across my front driveway and deeply scratched/ chipped/ gouged the cement in the front of my home. I want my money back. The total bill is $16,423.50. (8,569.25 is the charge for the cement work). I have already paid them $9000.00. The cement work is unacceptable and I want my money back. I have them the opportunity to fix it and they made it worse. ***** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.