ComplaintsforMarkosian Auto

• Initial Complaint

  09/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We leased a 2014 Nissan Frontier from Marosian Auto, which in October would be a year. 4 days ago the safety interlock on the shifter was engaged. Which we could not drive, move or operate the vehicle. I called Markosian we were told to have it towed at our own expense so they can fix it. We could afford the towing and looked to see if we could get it out of park, which if you stick a ballpoint pen in the safety interlock tab it will release the shifter so you can drive the vehicle. Today, we were told by Markosian mechanics that it's not a safety issue, but it would cost $600 to fix it. We asked what's wrong it, but they could not tell us exactly what's wrong it. We asked is it safety related, and they said no, we asked how do you know it's not safety related if you don't know exactly what's wrong with it? They would no longer talk to my wife because she was not lease. I told them I could afford 600 and they told me I could upgrade my policy to $41, everyother week which would bring my payments from $265 to $306, and pay $200 deductible and then I could have it fixed. I asked what were they going to fix, again they still aren't sure of the problem but was going start with the safety interlock switch. And we needed to pay $150 diagnostic fee. How can you charge a 150 diagnostic fee, without knowing exactly what's wrong with thr vehicle? We also asked if we could just pick up thr truck and that's when the $150 diagnostic fee was implemented, there was no discussion of fees, or any discussion of agreement that this is what it would cost when we look it. When the vehicle was dropped off, the gentleman stated he wasn't sure when he could it in, and that was the end of the conversation. There was no discussion or agreement of money. I feel like the truck has a safety related issue that markosian auto is failing to admit or fix on their behalf, and in the process trying to charge excess amounts of unnecessary fees that other dealerships would not.

  Business response

  09/30/2024

  Dear ***** ********,
  Thank you for reaching out regarding your vehicle issue with the 2014 Nissan Frontier leased from Markosian Auto. I understand your frustration with the situation, especially regarding the safety interlock problem and the associated costs.
  To address the repair of your vehicle, I recommend referring to your service agreement. This document outlines your rights and responsibilities, as well as the processes for handling maintenance and repairs. It’s essential to review the terms regarding diagnostics and any associated fees to see how they apply in this case.
  If you believe there is a safety-related issue, it may also be beneficial to seek a second opinion from another qualified mechanic. This can help clarify the problem and any necessary repairs without incurring unexpected fees.
  Should you have further questions or need assistance with your service agreement, please feel free to ask.
  Best regards,
  John K*******

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  8/18/24 - representative for the business - John messaged me about my truck for sale on KSL.com. I explained that without a firm bid I would not drive across town to have it inspected. He then called me and we discussed the condition of the vehicle from the pictures on KSL. He made me an offer and set an appointment for me to meet Juan at the dealership for a final inspection. 8/19/24 - arrived at the dealership for the inspection - met Juan who looked over the truck then returned the keys to me and said they were not interested in purchasing it because of damage to the bumper. The damage was disclosed in the pictures in the listing and in the phone conversation with John. They did not live up to their promise and wasted my time. They are untrustworthy and should be held accountable.

  Business response

  08/19/2024

  Dear Andrew,
  Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience you experienced regarding the inspection of your truck. It is our goal to provide clear communication and follow through on our commitments, and I’m sorry we fell short in this instance.
  I understand your frustration, especially after your efforts to disclose the condition of the vehicle upfront. I will ensure that your feedback is shared with both John and Juan, as well as our management team, to address this issue and improve our processes moving forward.
  Your time is valuable, and we appreciate your patience in this matter.

   

  
  Best regards,

  John K*******

  Customer response

  08/20/2024

   
  Complaint: 22163691
  
  I am rejecting this response because: It does nothing to address the wasting of my time or compensating me for that time. 
  
  Sincerely,
  
  Andrew Gallup

• Initial Complaint

  08/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  So I purchased this vehicle from markosian auto and there was a jerking going on when accelerating. Ask the dealership to fix and they told me it was transmission so I paid 600 and dealer paid rest. But come to find out did not fix problem now I have a leaky line from transmission and have to fill every week and it got worse now I stalling on the freeway to work.

  Business response

  08/17/2024

  Dear Michael Young,
  Thank you for bringing your concerns to our attention. I sincerely apologize for the difficulties you have experienced with your vehicle, particularly regarding the transmission issues. Your safety and satisfaction are our top priorities.
  I understand that the initial repair did not resolve the problem and that you are now dealing with additional complications. I want to assure you that our service team will be contacting you shortly to discuss the situation and work towards a satisfactory resolution.
  We appreciate your patience and understanding as we address these matters.
  Best regards,

  Customer response

  08/17/2024

   
  Complaint: 22156166
  
  I am rejecting this response because:

  I have asked your service department to fix this and still get told I have to invest more money when I was guaranteed that that would fix the issue. Took it to another company and found out the drain line for the transmission is broken and still have the original problem I paid for.
  
  Sincerely,
  
  Michael Young

• Initial Complaint

  07/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car has a Engine replace for the second time - first time took least then a week to fix this second time took 3 weeks to get fix with one week waiting to get approval - get the car back with new Engine on Friday June 28 ***** now on Monday July 1rd has a Engine light on again, the car was shaking I call to get check but they said can't check this now need to take next week, this un exactable been asking get a call back on this by a manager, but they said they all busy been calling them every day to get a answer but no manage available I'm super upset about since I did paid my deductible to get this fix now all i want to get my car to get fix now

  Business response

  07/15/2024

  Dear *****, 

   

  One of our service writers will be reaching out to you to get your call looked at and fixed. 

   

  Thank you,

  *************************

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was approved for a car with markosian auto in ******. After first they were very nice helpful and attentive. First test drive I liked the car but it needed a spark to be tighten. Once that was fixed I came in march 15th 2024 to pay the down payment on the car. I got my insurance on Tuesday and picked it up. Wednesday was my official 24 hours with the car. Everything was fine. After I out of work, the car was having trouble starting. I was able to get to a shop before the car completely did not start. The following day the company had towed to have it fixed. I have been calling the dealership to help me get into a new car, or maybe lower payments or help in sometime of way but I no longer want the car. They have not contacted me I have gave them numerous calls. Please help, they promote there cars being checked and inspected before release. Whenever I expressed a concern they would show no interest in helping me out. The first test drive I expressed my concern and had doubts about the car but the salesman said well I already brought it this dealership from ****** for you. Which made me feel a little pressured. Please help.

  Business response

  03/25/2024

  Good afternoon, *********************,

  
  We are committed to ensuring your vehicle is performing optimally and to your satisfaction. It appears you have opted for the *************** Agreements, which offer coverage for a specific set of items. Should you be interested in broader protection, we recommend considering an upgrade to our **************** Agreement. For more information or to initiate this upgrade, kindly reach out to *************.
  Your dedicated sales representative and sales manager will be in touch with you shortly to provide further assistance and answer any questions you may have.
  

  Best regards,

  *************************

   

  Customer response

  03/25/2024

   
  Complaint: 21483363
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  03/25/2024

  This does not help me at all. It just add to my car payment. I have received information from their service department the car has had, a starter, and currently did a diagnostic and found motor mount needs replacing. Unfortunately this is not a good car.

  Business response

  03/25/2024

  Dear *****************************,

  *************** and ********************* will both be getting in touch with to go over other options.

   

   

  Thank you,

  *************************

  Customer response

  03/25/2024

   
  Complaint: 21483363
  
  I am rejecting this response because: i just want my down payment back. I understand its being fixed but the car is not worth what I will be paying in those 3 years. If we can work something out. Im willing to keep the car. 
  
  Sincerely,
  
  *****************************

  Business response

  03/26/2024

  Dear *****************************,

  You have talked with *********************, and ******************* the sales director. they are saying you are ok with the car now and we can move forward if this isn't correct let me know.

   

   

  Thank you,

  *************************

  Customer response

  03/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, with promise to push payment back. And provide all device receipts of the car. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I always have paid to markosian auto/apg financial more than what my car payment is supposed to be. then i started having a rough time financially and noticed my payment was more than it should have been so i looked into all of my receipts and noticed a few discrepancies,like previous and new balances are different on the receipts. When i asked about it they said its the program fee and its not the difference is the sales tax. and then sometimes i was charged a program fee and sometimes not charged. There are two separate registration fees on the contract. They have a 47 dollar insurance payment that i had opted out of. They give you an option to opt out of it. After 3 months of payments they started charging me the 47 dollar payment and in the lease it states that it would have been after 6 months. I went into talk to someone about these discrepancies i noticed and they inform me that there is a refundable registration fee of 350 dollars. the manager of the store in taylorsville was in contact with me because of this and she said she would give me half of the money back and i wanted to hear that from her bosses because if the admit to being in the wrong about that they should give me back the 2,068 that they said they would. Then when i never got the credit to my account. in February this year i was “behind” in payments and my car was repossessed. I noticed there wasnt the credit and called about the credit she said she never put the credit on my account because i hung up on her..Then she tells me that i have to pay the towing fee of 350 dollars when i shouldn’t have had it repossessed because i only owed 151 after the credit of only 650 dollars. After i made the payment of 151 that was past due i went to get my car which on the phone they were telling me that it was in taylorsville i go there and they cant find it. He checks and the manager sent my car to tooele markosian and my car gas tank had been siphoned so i had no gas in it when i picked it up.

  Business response

  03/25/2024

  Good afternoon, Mrs. ********,

  
  We at APG Financial deeply regret any inconvenience you've experienced regarding your insurance and the Total Loss Waiver. Please be assured that we are prioritizing a resolution to this matter. A representative from our team will be contacting you shortly to discuss a suitable solution.
  

  Best regards,

  John K*******

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have a program fee$ ***** in my contract I pay every two weeks, now out of the blue it went to $85.00 my payment went from$ ****** every two weeks to$ ****** plus some change ther sabotaging me in the long run why would they do this??? They automatically withdraw from my account I did not authorize this change or moneys from my account there stealing from me

  Business response

  02/24/2024

  Good Afternoon **************,

  
  I hope this message finds you well. Upon a recent review of your account, it has come to our attention that your previous insurance policy has been cancelled. As a result, the bank has temporarily added a protective insurance coverage to your account to ensure continuous protection.

  
  Should you have secured full coverage insurance through another provider, we kindly request that you submit the declarations page, which outlines your coverage limits, to ************************************* This will enable us to update your account accordingly and facilitate the removal of the $47.00 insurance fee that was applied.

  
  For any further assistance or inquiries related to your account, please feel free to reach out to your dedicated account representative at *************, Dafeny, at ************.
  Thank you for your prompt attention to this matter.

  
  Best Regards,
  *************************

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I would like the title to my vehicle that has been paid off for three weeks plus. Have been told numerous times that they will mailing it on the weekend and still do not have it. Try to call and get a recording that they busy and to leave a message and they will call back. I still have not heard back them.

  Business response

  09/21/2023

  Dear *****,

  
  Thank you for bringing this matter to our attention, and we sincerely apologize for the delay you've experienced in receiving your vehicle title. We understand your frustration, and we're committed to resolving this promptly.
  We want to assure you that we take this issue seriously, and your satisfaction is our top priority. To expedite the process and ensure you receive your title as soon as possible, we have escalated your case to our title department. They will be reaching out to you directly within the next few minutes to provide an update and a resolution.

  ]
  We understand that our previous communication attempts may not have met your expectations, and we apologize for any inconvenience this has caused. Rest assured, we are taking steps to improve our response times and ensure that you receive the assistance you need.

  
  If you have any immediate questions or concerns, please don't hesitate to contact our customer service team at ************, and they will be happy to assist you.
  Once again, we apologize for the delay, and we appreciate your patience as we work to resolve this matter to your satisfaction.
  Thank you for choosing Markosian Auto, and we look forward to assisting you further.
  

   

  Sincerely,

  *************************;

  Business Development Director 

  ************

  
  
  
  
  

  
  

• Initial Complaint

  05/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought a 2013 ******* Santa Fe sport from Markosian in feb 2023, we asked for AWD, and this is what they gave ** (4X2).The car had some minor issues that they refused to fix, such as fuel door would not latch, rear shocks were worn.Then in April of 2023 the fuel pump went out and left ** stranded downtown, had to tow the car home, and take Uber for a few days to get to work and doctors appointments.Markosian tried to charge ** a warranty repair fee, less than 50 days into ownership and they tried to charge ** to repair the fuel pump, we refused and they ended up fixing it for free, but they would not pay for the tow or the Ubers we had to take.Now May 28/2023 the car has broken down again, this time we are stranded 20 miles from home, again another tow bill, and I am sure they are going to try and charge ** again for something that they fixed in April.We are a one income family and cannot afford $500 a month for a car that keeps breaking down.

  Business response

  05/29/2023

  ****** we are sorry you have issues with the vehicle. Please reach out to our service department ************ option 3 and they can assist you getting your vehicle repair. We do not have loans and we do not pay for *****. We will work as fast as we can to get you back on the road. I am not sure what service agreement you picked when leasing the vehicle. Hopefully it is a covered item and easy repair.

   

  thank you,

  *************************

  General Manager

  Customer response

  05/30/2023

   
  Complaint: 20115362
  
  I am rejecting this response because:

  This is the same issue that they apparently fixed back in the middle of April, but obviously they did not fix it, again only had the car since February and the same issue has occurred twice in 5 weeks, but they apparently fixed it.

  this is not acceptable regardless of the service agreement we have, if you say you fix something then fix it properly, so your best to make sure it doesnt happen again, which you did not.

  We cannot be expected to keep a vehicle that breaks down this often especially with only 5 months of ownership. I expect you to work a deal to put ** in another vehicle and if you cant do that then we have a bigger problem.

  Do Better

  
  Sincerely,
  
  *******************

  Business response

  05/30/2023

  ***********,

   

  Have we had the car diagnosed yet? If it is the same issue and we received a bad part or installed incorrectly by all means it will be at no cost to you. I didn't realize they got you in and looked at the car as we sent out the email to the team yesterday. We will try and get you back on the road as quickly as possible. If it isn't the same part or a different issue you will want to use the service agreement to help cover some of the cost. We know how frustration break downs can be and want to get you back on the road as fast as we can. 

  Thank you,

  *************************

  Customer response

  05/31/2023

   
  Complaint: 20115362
  
  I am rejecting this response because:
  
  rhe car has broken down twice in less than 5 months of ownership and left ** stranded both times with no regard for our safety or financial impact the breakdown has had on us.

  We are not interested in having this unsafe, unreliable vehicle back, you as a dealership should be more prideful in how you treat customers. You should take the utmost care and responsibility to not only put customers in a vehicle they can afford to pay for, but also put them in something that works properly.

  Youre refusal to understand that you cant be selling cars to people that break down within months of ownership, while youre charging them $500 a month, is unacceptable, and if you were any kind of responsible company, this would be important to you.

  Your vehicle you have leased to us does not work, is unreliable and unsafe. Regardless of what the issue is this time, the vehicle has not worked properly in such a short time of ownership. This is not acceptable. Following these responses, we want nothing to do with your company and want this contract voided. We will take the needed actions to achieve this.

  Sincerely,
  
  *******************

• Initial Complaint

  05/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My daughter purchased a car less than 1 month ago. They were supposed to set up a service time and contact us, but they never did. Yesterday the check engine light came on and her car is reporting 4 codes for a map sensor, 2 misfires and an ignition error. We called all day to set up an appointment per the warranty and nobody answered or called back. We went back to the dealership and an message was sent to maintenance by the sales manager. A female claiming to be the manager over maintenance finally called at 11:45am and then hung up on me and never scheduled the agreed upon appointment. They say take it anywhere and have it looked at and get an estimate. They just have to take **************** and call us to pay them and then email ** the estimate so we can decide if we will pay for it there...but nobody answers the phone, so how does that work and also, I know what is wrong with it. I want to take it directly to them to get it resolved not do the run around. Another service person called, continued to cut me off, when I explained I was hung up on, he said his notes show there was a miscommunication...I have text proof that is a lie. Then he placed me on hold for over ********************************************************************************************* wait on hold for nobody and he eventually dropped the call. There business practices are ridiculous. There staff is rude and they don't take accountability for anything. They make using thr warranty impossible and they have no desire to help their customers

  Business response

  05/29/2023

  *****************,

   

  We will have our service director reach out to you on 5/30/2023 when he is back in the office. 

   

   

  Thank you,

  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩