ComplaintsforHelm Capital LLC
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Helm capital financed an old loan for me. I paid it off and two years later they reported my debt as bad debt which hurt my credit score. I filed a dispute with the agencies which was approved, but helm capital KEEPS reporting it as charged off. I called Selena who is the main person in the office and she said she would talk to the person who reports to the agencies and she told me that she showed me as paid off, so she wasn’t sure what the issue was and told me to file a dispute with the agencies even though it was their fault for reporting incorrect information in the first place. I have called every day for over a week, left voicemails, and sent emails. I sent screenshots of my payments and sent the confirmation I received for the payoff of the loan. They are refusing to call me back, won’t respond to my emails, and are blatantly ignoring me. Credit scores are a big deal and you would think they would take some accountability or offer some assistance in rectifying the issue. I worked very hard to get my credit score to a good standing, and their false reporting dropped it by over 30 points. I can understand mistakes. What I can’t understand is a business blatantly ignoring someone who needs help. I have not been rude in any of my calls or emails, so to be ignored while I’m stressed about my credit score from their incorrect reporting is incredibly unprofessional.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.