Business ProfileforHoly Cross Hospital - Jordan Valley

Over a year ago on 01/19/2023 I had an endoscopy with Dr. Catherine B*** at the Jordan Valley Medical Center. Before the surgery and on the day of the procedure I let both the doctors as well as the billing department know that I had two insurances CIGNA, and PEHP. The procedure was done and I was sent home. I got multiple bills between the procedure in January of 2023 to July of 2023 as well as EOBS from both Cigna and PEHP. These bills were all paid within a week of the time that I received the billing notice. In August of 2023 I called the hospital as well as the physician line to confirm that my payments had gone through and ask if I owed anything else. I was told my the billing representatives from both Joran Valley Medical Center and the physician line that I was fully paid and my procedures did not require any other payments. Now more than a year later on 02/07/2024 I have received a bill for 2,864.78 for a procedure that happened on 01/19/2023. I called on 02/08/2023 and they have no knowledge of my payments or the EOBS that I have received from my insurances. Not only do they not have records of my previous payments but I now have an almost $3000 bill more than a year after my procedure which under state law R612-300-7 - Billing and Payment states that the hospital must get the billing statement to you in under a year from when the services were rendered. I have confirmed the record with my lawyer who is stating that it is very illegal and they should know this being in the billing department. I am completely disputing this charge and the statement all together and ask that the BBB help me do this due to the fact that the billing office does not care about the fact that I have made payments or the fact that its over a year later. Also they have not and will not provide me with an explanation of the charges which is illegal not to. I appreciate any and all help. Thank you so much!