ComplaintsforImpact Guns
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Back in January I purchased a firearm online from impact guns, the total value of the firearm being approximately 940 dollars, which to date I have paid just over 1,500 dollars towards, on the contract, theres mention of a second firearm, and Smith and Wesson, that I never received, nor want, I’d like to know why have I paid in excess of the firearms normal price when the loan says 0% APR? It seems like this place was sued last year because of this same stuff and lost horribly. This needs to be addressed promptly.Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a derringer on their website. Went to Boise to pick it up. They refused to let me take the gun because my address has changed. I have called and told them when I would be there and the address issue was never brought up. I offered to show proof of address but they wouldn't take anything I have. When I called they said since I already paid for it that all I had to do was bring in my Idaho license and get the gun. They refused to let me get it without certain types of proof for residency. I even offered to show them with my child support papers or the court papers for proof and they refused. That's false advertisement I believe where they do not tell you the address must be current or what types of proof is accepted. I drove two hours, well four both ways, out of my way to get this just to be denied.
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.