ComplaintsforValkyrie Off Road Gear
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Complaint Details
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Initial Complaint
07/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Item was ordered in April and has not been fulfilled. No response from MerchantInitial Complaint
05/29/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order on 4/1/2024 of ******. After I inquired about the order, I received an email from ******************* that said "These parts are at powder right now and should ship in about 1-2 weeks." After 2 weeks, I sent numerous emails to ************************************ and ************************************ and phone calls to ************ (the number keeps saying that it is disconnected), I have had no response.Business response
05/29/2024
Customer requested a refund. Refund has been processed. We apologize for the unforeseen delays.Initial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a set of headlight size adapters for my 2014 Jeep Patriot for $240, plus shipping. At the time I ordered, the adapters were on backorder for approximately 4 weeks. Five weeks later, I contacted the company to inquire about my order. I was told there were delays and it would be another two weeks. I waited almost 3 weeks and contacted them again. I was told it would be another week. Three weeks later, I still haven't received my order. I have emailed them recently, and have received no response. I attempted to call them, but their number is disconnected.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.