ComplaintsforDental Excellence Integrative Center, PC
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Complaint Details
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Initial Complaint
08/31/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
I received a dental procedure from the business on July 18, 2022 that cost me over $1,200. I was charged for the entire procedure that day even though I had previously provided my ***** Dental insurance coverage card. Dental insurance will cover over $600 of the cost. Since that day, this business has refused to follow through with filing my claim. I have exchanged numerous emails and calls, but there has been no claim filed. 22 emails, 7 calls to the business, and 6 calls to ***** Dental with no resolution. I have been told on 4 separate occasions that I would receive a call back, only to not have a representative follow-through. I have always had to reach back out first for inquiries. I am unsure if anyone is actually working on filing my claim, however, I have attached an image verifying that no claim has ever been filed as of today. Also attached are my emails with the business. ***** Dental has stated that they will walk the business through properly filling out and submitting the claim form. I only wish that the claim be filed and I get reimbursed for the portion that insurance covers.Customer response
09/06/2022
**** *******************, Alexandria, VA *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.