Customer ReviewsforRosenthal Landmark Honda

Landmark Honda service. Service rep. ******************* I regret to inform you of my dissatisfaction with the customer service provided by **********************, despite my three-decade loyalty. Upon delivering my vehicle at 8:40 AM on 7/25/2024, I patiently awaited updates until after 5:00 PM, after two unreturned voicemails. Normally, with former service desk personnel like *****, a discussion on potential solutions is expected within 45 minutes of vehicle drop-off. However, this time, I experienced an eight-hour delay, only to be offered options when they were no longer feasible, resulting in an unexpected charge of $318. This incident has led me to end my relationship with Landmark Honda, and I kindly ask for no further communication from your team. Thank you.

AN ABSOLUTE JOKE OF A DEALER. I called for a 22’ Honda Civic that I specified I was going to buy the same day (for my daughters birthday). I asked the salesman Sam on 3 separate occasions if the vehicle was actually there because I was coming to buy it. Was given numbers by the salesman Sam only to drive from an hour Away to be told it was sold as soon as I got there? Complete bogus as I looked around the lot and didn’t even spot the vehicle I called for. They tried to bait and switch me like some crooked amateurs. I then expressed my frustration with the imbecile of a manager named Bernard who then got frustrated with me because they decided it would be a good idea to waste a grown mans time who was only looking to buy a vehicle for his daughters bday. He then tries to showboat his sales board with unnecessary aggression while having zero sympathy that they completely wasted my time by trying a bait n switch. I will be reporting false advertisement to the dealer board as they had about 10 of these vehicles listed for sale but not a single one on the lot. This place is a circus run by amateurs who have absolutely no idea how to do good business. Rosenthal needs to do a better job of who they hire and let represent their company as Bernard showed zero professionalism and curtesy for a customer who was looking to quickly buy a vehicle for his daughter birthday. In fact, that negligent imbecile needs to be fired before he continues these unprofessional mannerisms and more customers write reviews. I would give this circus zero stars if that was an option. Rosenthal do better business!

I was a first time car buyer and they took advantage of it. They sold me a lemon, a car that had multiple mechanical issues that they did not disclose. I ended up spending an additional $3k within 6 months of owning the car due to the mechanical issues. Even worse, they sold me a car with a damaged frame, and did not disclose that. The car had a reported accident in New York, but due to New York law, which I found out when I sold my car to CarMax, 3 years later, they do not need to disclose the severity of the accident and the CarFax they produced didn’t reveal anything alarming. CarMax brought out a different company that shows vehicle records which showed the car had been in a severe accident and had frame damage and the car had to be towed. Landmark Honda knew this, but sold me the car regardless and did not provide an honest vehicle record.