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Complaint Details
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Initial Complaint
10/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Built a new house and garage doors were to be installed before closing (4/29/2022). I called numerous times and told it was delayed by COVID.I asked for a copy of PO,to prove date of when the doors were ordered.Never did,so 4 months later ,I ordered the doors with a different company,and in 5 weeks they were installed.The cost of the garage was part of my mortgage,and I want to be reimbursed for the 5 months I paid,but did not have use of the garage because of security reasons. The cost would be 350 dollars times 5 months which equals to **** dollars.
Business response
10/24/2022
*************** was a Main Street Homes customer who added a detached garage in order to house a special vehicle. Because he wanted to install a lift in one bay **************** required a specifically engineered track set in order to
accommodate the hi-lift track. Supply chain issues interrupted the progress for the (Clopay) manufacturing facility to produce the required material. We have continued to have supply chain issues especially for our Main Street
customers. **************** voluntarily chose to use someone else to provide the necessary material without informing us . At no time did we charge **************** for our time & effort specifying the requested track set, we too have incurred additional expense as a result of this. We strive to meet our customers needs, Covid & supply chain issues have not always allowed us to meet those needs. It is our hope to fulfill each customers needs, and we would have liked to for ****************, but some things are simply considered the cost of doing business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.