ComplaintsforWill & Wen Landscape and Tree Service LLC
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Complaint Details
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Initial Complaint
12/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August 3, 2022, my husband, ***********************, and I signed a contract with ********** Landscape for installation of a patio, burial of drainage lines, installation of an irrigation system in our rear yard, and installation of sod. The contract states that This contract is per of a $15500 project which will be concluded in September which includes sod and sprinkler system extension. The cost of the patio and drainage portion of the project was $13,207.34. Leaving $1792.66 as the cost of the irrigation and sod. On August 4, 2022, I made a payment in the amount of $8056.48. On September 16th, the patio and drainage portion of the project was completed, and we were advised the remainder of the payment for that portion of the project was $5000. We were also asked to made a $1000 deposit for the sod and irrigation portion of the project. I provided payment by check for $6000. To date, the sod and irrigation portion of the project has not been completed. After numerous excuses as to why it couldnt be completed, we received a message on November 11th advising that a refund check would be placed in the mail the following Monday (November 14th). To date, we have not received that refund. We have sent multiple messages requesting an update regarding the status of that refund with no response. On December 14th ***** advised us that she had separated from her husband and left the business and that she could not provide the refund but that the message would be forward to her husband *******. We have directly contacted ******* as well. We would like a refund of the $1000 deposit that we paid for services that have not been rendered.Customer response
01/09/2023
[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Better Business Bureau:
At this time, I have not been contacted by Will & Wen Landscape and Tree Service LLC regarding complaint ID ********.
Regards,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.