ComplaintsforEuropean Wax Center
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Complaint Details
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Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I spoke to *************************** regarding this issue and she was not able to provide a credit and told me to reach out to you.I purchased a wax package for about $500 under ************************* cell ************. However, everytime I would find an esthetician that I liked working with they would leave and my results were not consistent. The company has a very high turn over. It felt like a wise decision to purchase hair removal and have had the same esthetician. I contacted the manager at European Wax Center Fair Lakes and asked her what I can do since I was getting laser. She said she is going to issue a refund for the package I purchased. The money was not refunded and I stopped by the location on several occasions requesting an update and was told no manager was there but would leave a message. I never got a response over about 2 years. ******* mentioned she is new manager to the location, but she is not able to issue a refund because the previous manager blocked her ability to do so. She said that ************************* would be able to issue the refund and she mentioned she called her directly for assistance. I have not received a response. It has been almost 2 years at this point and I would appreciate your assistance. Thank you in advance with your time.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.