ComplaintsforNorth American Geothermal
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Complaint Details
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Initial Complaint
07/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a service contract, but they never serviced my ac. I made an appointment about a month in advance, took off from work to be there, but they canceled the day before and wanted to reschedule another month in advance. I told them that was unacceptable and requested to cancel and refund. They never returned my calls.Business response
07/12/2022
---------- Forwarded message ---------
From: ****** <**************@northamericangeo.com>
Date: Mon, Jul 11, 2022 at 3:24 PM
Subject: ID ******** *******************
To: <drteam@mybbb.org>
Cc: Michael C***** <*******@northamericangeo.com>, Richard L** <*******@northamericangeo.com>, g***** <******@northamericangeo.com>Upon receipt of the customers complaint we issued a full refund by check on 5/19/22 as well as a written apology.
Gammon R******* / Operations Manager
off: ************
Address: 1530 Valley Road, Fairfax, Virginia 22033Customer response
07/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.