ComplaintsforFair Oaks Emergency Physicians

• Initial Complaint

  06/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was seen at ************************ Emergency Room on 1/26/2024. It is located at *********************************************************************************************************. I was not receiving paper bills even 3 months after. I went into my account and was signed up for paper billing. I called twice during that time to the billing department to check the address and they said bills had been sent but I never got them. Finally I was able to sign up for a payment plan when a bill for $1894.44 was finally showing up in my Inova billing portal.However, I have an explanation of benefits claim from my *************** for the amount of me owing $36.93 to *************************************, PLLC located at ************************************. I never received a bill for this. When I call the hospital billing, they claim this is a separate entity with separate billing and they couldn't tell me more. They gave me a phone number for them. I called. This group confirmed the amount owed and weren't sure why I didn't get a bill. We checked my mailing info and they said they would send it. A month later.. still no bill. Called again and they say they have no record of me. I issued payment through my cigna portal via instamed on May 28th 2024 anyway hoping they receive it so I don't get sent to collections. Nobody has been able to get me a bill, reciept, or confirm my account is paid off. My *************** EOB shows it was billed by ******************************** Phys, PLLC 01/26/2024 - Emergency room visit (high severity)$36.93 Amount Billed $1,500.00 Discount -Minus $1,130.73 Allowed Amount Equals$369.27.And I paid the remaining $36.93 as previously stated.I want confirmation that my account is cleared and I owe nothing else. I also show two other bills to my insurance from that visit from *********************************** that I never received separate bills for and don't know if this was grouped into my large Inova bill.One for $23.04 and another for $69.10. Billing hasn't been able to confirm that these were billed or paid.I need to know

• Initial Complaint

  02/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was seen at the Fair Oaks Emergency Room on 6/16/23. I am prepared and ready to pay any bills but noticed that I was not receiving any. When I was checked in, the front desk scanned my ID with my address. 2/5/24 : I received a message that my bill has gone to ACEI-Debt Collectors. I had NEVER received ANY invoice or bill for my services. I called Fair Oaks Emergency Physicians, who said that two bills were mailed to me. When the representative read out my address, he was incorrect. He had my address labeled as "Apt 10" when it should be "Apt 101". There was no other attempt to call or email me an invoice. I have called Fair Oaks Emergency Physicians billing to have this fixed and to pull back the debt so that I can pay the physicians directly with my HSA. I asked for a confirmation number, but the representative did not give me any. 2/29/24: I receive another text from ACEI-Debt Collectors about my debt. I called ACEI-Debt collectors who said that they have no notice of my request from Fair Oaks Emergency Physicians. I called back Fair Oaks Emergency Physicians and said that they would send another request to recollect the debt and this time gave me a confirmation number #**********. Note: I have ZERO problem paying this off. But this should have NEVER gone to collections, therefore I will be able to pay the Physicians directly with my HSA card.

  Customer response

  02/29/2024

  Good Day, 

  I realized that what resolution I want, I put down "Billing Adjustment". I meant to write that all I want is "For Fair Oaks Emergency Physicians to have the bill and send the bill directly to me to pay them for my ER services". 

   

  Thank you, 

  *******

  Customer response

  03/04/2024

  1. Please see attached for the signed HIPPA Release Form

  2. I have a phone number for "Fair Oaks Emergency Physicians" billing office: ************. 

  Fair Oaks Emergency Physicians: ***************************************************************************************************************;

   

   

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